Thousands of tenants sign-up to new landlord agreement | believe housing

Thousands of tenants sign-up to new landlord agreement

9 June 2015 - Latest news

Almost 13,000 tenants have signed up to a new agreement following the transfer of ownership of their home.

Officers from Dale & Valley Homes, Durham City Homes and East Durham Homes, who collectively make up believe housing, have signed up around 75% of customers overall to their new Tenancy Agreement since April’s housing transfer from Durham County Council.

With more than 18,000 households to contact overall, the local landlords are making sure that there are different opportunities for tenants to sign-up through door-knocking, prearranged home visits and a series of drop-in sessions across the county.

Liz Bradley, Dale & Valley Homes Neighbourhood Services Team Leader, said: “Following the transfer tenants’ new agreement is with one of the landlords of believe housing.”

Carol Crathorne, Durham City Homes Estates and Tenancy Manager, continued: “Whether during a home visit or at a drop-in event, we are also reminding tenants that their rights have been protected, and a new right not to have any changes to the Tenancy Agreement implemented without their approval introduced.”

“Whether during a home visit or at one of our drop-ins, we will also use the opportunity inform customers of the benefits they can now look forward to as part of believe housing, including around 700 new homes being built over the next seven years,” said Julie Dower, Tenancy Support Manager from East Durham Homes.

Tenants can find out more about the sign-up process from their local landlord:

Officers and operatives working on behalf of all three landlords will always show their ID cards when visiting homes, and tenants are reminded not to allow access to their property to anyone without proper documentation.

latest news

special edition now available

A special edition of believe housing’s online magazine providing information and advice for customers during the coronavirus situation has been published. The latest issue of ‘believe housing news’ is available now here and features full details …

coronavirus statement from Bill Fullen

coronavirus – a message to you from Bill Fullen, Chief Executive.  As the coronavirus (also known as Covid-19) pandemic develops we want to assure you that the health, safety and well-being of our tenants, residents, customers …

important customer notice

Due to the ongoing coronavirus (Covid-19) situation, we will only be handling essential repairs requests until further notice. From today, (Monday, 23 March) we have suspended the self-appointing repairs section of our customer app to enable …

Skip to toolbar