Nearly 21,000 tenants across County Durham will be visited at home to sign a new housing agreement.
Following the transfer of homes from Durham County Council to believe housing, tenants will be asked to sign up to a new Tenancy Agreement with their local landlord.
Officers from Dale & Valley Homes, Durham City Homes and East Durham Homes who make up the group and now own and manage the housing stock, will knock on doors in the west, centre and east of the county over the next few months to talk tenants through the sign up process as well as officially say hello following the transfer.
Liz Bradley, Dale & Valley Homes Neighbourhood Services Team Leader, said: “We told tenants throughout the consultation that their new agreement would be with a landlord of believe housing and not the council in the light of transfer.”
Carol Crathorne, Durham City Homes Estates and Tenancy Manager, continued: “And we want to remind customers face-to-face that key tenants’ rights have been protected, plus new rights introduced like the right not to have any changes to the Tenancy Agreement implemented without their approval.”
“We will also use the opportunity to inform customers of the benefits they can now look forward to as part of believe housing, including around 700 new homes being built over the next seven years,” said Julie Dower, Tenancy Support Manager from East Durham Homes.
Officers and operatives working on behalf of all three landlords will always show their ID cards when visiting homes, and tenants are reminded not to allow access to their property to anyone without proper documentation.
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