We are changing the way we work | believe housing

We are changing the way we work

27 February 2020 - Latest news

From Monday, 24 February we will be making some changes that will help the services we deliver to be more flexible than ever.

We’ve invested in new technology that will help believe housing’s staff work from wherever they need to be in our communities. This will help us to be more responsive to the needs of customers.

That means, rather than coming to us, we’ll come to you. Simply get in touch by phone, email or on our customer app, and we’ll make an appointment to come to you.

With our new more flexible ways of working, we won’t need as much office space. We looked carefully at where our homes are and which locations offered the best fit for the new ways we’ll be working. That’s why we’ve upgraded our offices in Bishop Auckland and Seaham. We’ve also taken the decision to close our old offices at Meridian Court in Peterlee together with Thomas House and Lumley House in Meadowfield.

The smaller number of offices, and removing unnecessary travelling back to and between offices, will save money and reduce our carbon emissions. That allows us to help the environment and ensure that more of our resources are directly targeted at helping our customers.

Chief Executive of believe housing, Bill Fullen, said: “The number of customers choosing to come into our offices has been falling for a long time as more and more people choose other methods to get in touch, like our customer app. So we’ve taken the decision to shape our services to better suit the world we live in.

“Our people will be in your community more than ever under these new ways of working. We’re making full use of technology that means we have less need for offices full of desks and can focus on what’s important; the services we deliver.

“So if you want to talk to us about anything from paying your rent to finding a new job, get in touch and we’ll come to you”

Smartphone users can download the believe housing app by visiting the App Store or Google Play and searching for believe housing.

latest news

coronavirus statement from Bill Fullen

coronavirus – a message to you from Bill Fullen, Chief Executive.  As the coronavirus (also known as Covid-19) pandemic develops we want to assure you that the health, safety and well-being of our tenants, residents, customers …

important customer notice

Due to the ongoing coronavirus (Covid-19) situation, we will only be handling essential repairs requests until further notice. From today, (Monday, 23 March) we have suspended the self-appointing repairs section of our customer app to enable …

high volume of calls

Due to the ongoing Coronavirus (COVID-19) situation, we are currently experiencing a higher than normal volume of calls to our customer service contact centre. We are dealing with your enquiries as quickly as possible but please …

Skip to toolbar