I’m Hayley and I joined the team in August as a Triage and Referral Assistant, and I am the first point of contact for our customers. I hold that initial discussion to understand your background and to establish what kind of support you’re looking for. I love speaking with people and finding out their stories, which is pretty much what my role is.
Having previously worked for Durham County Council in finance, I am new to housing and decided to move into employability as I love helping people. I find it fulfilling to see how our team is helping the community and watching the progress people make. Soon I will be studying for my level 2 Advice and Guidance qualification with the aim of becoming an Employability Coordinator.