Customer Experience Advisor

salary: £18,506 - £19,661 per annum pro-rata - grade 8 location: Bishop Auckland, Hybrid, Seaham

An exciting opportunity has arisen to join our Customer Experience Team as a Customer Experience Advisor, we have several full-time vacancies available to apply for, all of which will be offered on a fixed-term basis until March 2023.

We believe in life without barriers. If everyone expects more, they can achieve more, and we can transform lives together.

This role is hybrid, which means you can work in the best place to get the job done whether that’s at one of our County Durham offices, at home or out and about.

about the role

  • The successful candidates will be responsible for providing a first point of contact resolution to customers through all access channels for all enquiries and provide professional advice and assistance relating to the delivery of believe housing’s services.
  • For more information, please read the full job description.

what’s on offer?

Our people are our greatest asset, which is why we value you, encourage you, look after you, and empower you.

As well as a competitive salary of £18,506 – £19,661 per annum pro-rata, some of our top benefits and rewards include:

  • 31-33 days of annual leave pro-rata
  • working the believe way allows us to be more agile in the ways we work and creates a great work-life balance
  • an excellent pension scheme with 21.6% employer contribution. Visit the LGPS member site for more details
  • up to four days paid volunteering leave each year

Take a look to see what else is on offer, from wellbeing support, discounts, family-friendly policies, learning and development, and more.

apply now

If you believe that you demonstrate our values and can bring something special to this role, then apply now. We’re looking forward to hearing from you.

  • Closing date for applications is 11.59pm on Tuesday, 16 August 2022.
  • Please note that we are unable to accept CVs and all applicants must go through our website.
  • Interview date to be confirmed.

Apply now


If you believe that you demonstrate our values and can bring something special to this role, then apply now. We're looking forward to hearing from you.

work for an award-winning employer

Green business of the year
Green Business of the Year 2022

North East England Chamber Business Awards

Best Repairs and Maintenance Team 2022

Northern Housing Awards

0481 NA Winner
Housing Organisation of the Year

Chartered Institute of Housing Northern Awards 2021

2-star outstanding to work for 2022

Best Companies

Best Companies Top 25 Best Housing Associations to work for 2021
Top 25 Best Housing Associations to work for 2021

Best Companies

Best Companies North East top 30 Best Companies to Work For 2021
North East Top 30 Best Companies to work for 2021

Best Companies

Homebuilder of the Year 2020

UK Housing Awards