research for believe housing | believe housing

Monday, 20 June

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research for believe housing

Customer views are incredibly important to believe housing. Your feedback helps us to shape the services we deliver and focus on the areas we need to improve.

That’s why we use independent researchers to talk to our customers and help evaluate the customer experience we deliver. Our research partner BMG work with several other large housing associations to deliver research on customer satisfaction.

Who are BMG?

BMG is a professional, accredited research company who help us carry out confidential surveys with our customers by telephone, text or email about the services they receive from us. They follow the Market Research Code of Conduct ensuring all of the surveys are carried out by trained market researchers.

BMG are currently carrying out research for believe housing on our new-build homes, as well as our repairs and maintenance services. Customers may receive contact from August 2021 onwards.

The annual survey of tenants and residents (STAR) will also be carried out by BMG.

How frequently will customers be contacted?

The research being carried out uses a sample of customers who have recently received the relevant service. It is unlikely that you will be contacted more than once within a three-month period.

Is the call genuine?

If you have concerns about whether the call you are receiving is genuine, call believe housing on 0300 1311 999 to double check.

If you would like to opt out of the survey contact, please email or call 0300 1311 999.

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