Safety in your community

believe housing is committed to reducing anti-social behaviour and ensuring that our customers feel safe in their homes and communities.

Antisocial behaviour can take many forms and can destroy lives and communities if it isn’t tackled.
We challenge this behaviour on our estates, working in partnership with a range of other organisations.

Antisocial behaviour could be anything from:

  • Noise nuisance
  • Intimidating actions from groups of people
  • Car repairs and abandoned vehicles
  • Drug and alcohol related incidents
  • Rubbish dumping
  • Graffiti and vandalism
  • Disturbances caused by pets and other animals.

Harassment is different and could range from:

  • Abusive or insulting written or verbal behaviour
  • Violence and threats of violence
  • Vandalism to property, or attempted arson
  • Repeated and unfounded complaints against a person or group
  • Activities intended to deter a person from occupying a particular property
  • Abusive telephone calls or uninvited visits to someone’s home
  • Placing excrement, rubbish or offensive materials near or in the victim’s home.

Domestic abuse or violence is any incident or pattern of incidents of controlling, coercive or threatening behaviour, violence or abuse between those aged 16 or over who are or have been intimate partners or family members, regardless of gender or sexuality.

It could be anything ranging from:

  • Physical abuse
  • Sexual abuse
  • Emotional abuse
  • Isolating behaviour
  • Threats
  • Stalking
  • Financial abuse
  • Intimidation.

If you have been subjected to domestic abuse or violence we can help you access appropriate services, support agencies and security measures.

The following agencies can also provide help and support:

  • Durham Constabulary: call 101, or 999 in an emergency, or visit their website
  • Durham County Council Housing Solutions: call 03000 268 000, or visit their website
  • Harbour: call 0300 020 2525, or visit their website
  • Wear Valley Women’s aid: call 01388 600 094, or 07946 190 203 (24hr), or visit their website
  • National Domestic Violence Helpline: 0808 200 0247, or visit their website
  • Men’s Advice Line: call 0808 801 0327

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A hate crime is any unwanted conduct based upon the actual or perceived race, colour, religion, national and ethnic origin, gender, age, disability, or sexual orientation of another individual or group that is intimidating, upsetting, embarrassing, humiliating or offensive, and which affects someone’s dignity.

This may include verbal or physical abuse, threatening behaviour, malicious communications, damage to property or possessions, arson or attempted arson.

believe housing works closely with the police and other agencies to monitor the types of incidents reported and where they have taken place. This helps us to take appropriate action on our estates. If you see a hate crime being committed, call it out by reporting it to us and the police. We’ll work together to make our communities a safer place in which to live.

The following agencies can also provide help and support:

  • Stop Hate UK: call 0800 138 1625
  • Scope: call 0808 800 3333
  • Galop: call 0800 999 5428
  • Stonewall UK: 0800 050 2020

You can now report a noise nuisance to us using the free ‘The Noise App’. The App lets you record audio for up to 30 seconds on your Smartphone, this recording will then be sent instantly to our Neighbourhoods and Safer Neighbourhoods Teams to investigate.

download the app

You can download ‘The Noise App’ for free from the App Store for iPhone and the Google Play Store for Android phones. Once downloaded you will need to register your account and when prompted choose believe housing as the housing provider. Once you’ve registered your account you will then be able to submit a recording to us.

reporting antisocial behaviour

If you need to report an instance of antisocial behaviour it’s important that you provide us with as much information as possible so we can prove that there has been a breach of tenancy agreement or a general disturbance to the community.

Each case is treated on its merits and enforcement action may not always be appropriate.

anti-social behaviour policy

You can read our full anti-social behaviour policy here.

Report anti-social behaviour

If you need to report an instance of antisocial behaviour it’s important that you provide us with as much information as possible so we can prove that there has been a breach of tenancy agreement or a general disturbance to the community.

Each case is treated on its merits and enforcement action

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