pay your rent

Methods of payment:

Direct Debit

Direct Debit is arguably the easiest the way to pay your rent. It’s simple to set up and can be cancelled any time.

If you want to pay by Direct Debit please download and complete the relevant mandate below, and return to the address on the form:

• Former Dale & Valley Homes tenants – Direct Debit mandate
• Former Durham City Homes tenants – Direct Debit mandate
• Former East Durham Homes tenants – Direct Debit mandate

believe housing tenants should contact us for a mandate.

Online payment

You can pay your rent using our online payment system:

• Former Dale & Valley Homes tenants
• Former Durham City Homes tenants
• Former East Durham Homes tenants

believe housing tenants should contact us regarding online payments.

Remember you’ll need your tenancy reference number to pay your rent. This number is unique to you; if you don’t know your tenancy reference number please call 0300 1311 999.

Credit or debit card

Contact us on our automated telephone line 0300 456 0476. You’ll need the following information available: your debit or credit card; your rent payment card; your tenancy number; and a pen and paper to note your receipt number.

Other ways to pay

You can use your rent payment card at all post offices or PayPoint outlets.

Our bank details

• Dale & Valley Homes
  Account name: Dale & Valley Homes Ltd
  Sort Code: 30-80-12
  Account Number: 15539860
• Durham City Homes
  Account name: DCH – Income
  Sort Code: 30-80-12
  Account Number: 15530068
• East Durham Homes
  Account name: East Durham Homes Ltd
  Sort Code: 30-80-12
  Account Number: 15547760

Disclaimer: we will process your personal information lawfully. It will only be used for the purpose(s) it was obtained in order that we can provide you with our services. It will not be passed to other organisations for direct marketing, or any other purposes, without first having obtained your consent. We may pass your details on in reference to legal matters or to co-operate with law enforcement.