payments
We have a number of quick and easy ways to manage your account and pay your rent, as well as find help and support if you're struggling to make a payment.
Manage Your Account, Pay Rent Easily, and Get Support When You Need It
Keeping on top of your rent is essential. Paying on time helps you stay secure in your home and ensures you’re meeting the terms of your tenancy agreement.
We’ve made it simple to manage your account and make payments in a way that suits you. Whether you prefer to pay online, set up a Direct Debit, or use a payment card, there are quick and convenient options available.
If you’re finding it difficult to pay your rent, you’re not alone—and help is available. We offer confidential support and advice to help you get back on track. From budgeting tips to connecting you with financial assistance, we’re here to support you.
There are a number of ways to pay your rent:
You can pay your rent by Direct Debit – set up your Direct Debit here.
Alternatively you can ring 0300 1311 999 to set one up over the phone during office hours.
For your garage, click here to set up your garage Direct Debit.
Our customer portal makes managing your tenancy a lot simpler. It’s free, easy to use, and allows you to access a wide range of services.
With our customer portal you can:
- make your housing rent payment online
- request a statement
- request a visit from your neighbourhood officer
- get involved in your community
- report estate issues
- update and amend your contact details
- get in touch.
To visit our customer portal please click here.
You can pay your rent or invoice online here.
You will need your tenancy reference number to pay your rent. If you do not know this, then please ring 0300 1311 999.
Contact us on 0300 456 0476. You’ll need the following information available: your debit or credit card, your rent payment card, your tenancy number, and a pen and paper to note your receipt reference.
Account name: Believe Housing Rent
Sort code: 30-80-12
Account number: 15547760
Note – Please use your tenancy reference number only as the payment reference, with no additional characters or words. This will help to ensure that your payment reaches your account more quickly. If you don’t know your reference, please call us on 0300 1311 999.
You can use your rent payment card at all Post Offices, PayPoint or Payzone outlets.