payments
We have a number of quick and easy ways to manage your account and pay your rent, as well as find help and support if you're struggling to make a payment.
Manage Your Account, Pay Rent Easily, and Get Support When You Need It
Keeping on top of your rent is essential. Paying on time helps you stay secure in your home and ensures you’re meeting the terms of your tenancy agreement.
We’ve made it simple to manage your account and make payments in a way that suits you. Whether you prefer to pay online, set up a Direct Debit, or use a payment card, there are quick and convenient options available.
If you’re finding it difficult to pay your rent, you’re not alone—and help is available. We offer confidential support and advice to help you get back on track. From budgeting tips to connecting you with financial assistance, we’re here to support you.
There are a number of ways to pay your rent:
You can set up a Direct Debit to pay your believe housing rent. Just call 0300 1311 999 – you’ll need to have your tenancy reference number and your bank account details to hand.
Alternatively, you can fill in our online Direct Debit mandate request form.
To make a payment by phone with help from our team, please call 0300 1311 999 during office hours.
Our customer portal makes managing your tenancy a lot simpler. It’s free, easy to use, and allows you to access a wide range of services.
With our customer portal you can:
- make your housing rent payment online
- request a statement
- request a visit from your neighbourhood officer
- get involved in your community
- report estate issues
- update and amend your contact details
- get in touch.
To visit our customer portal please click here.
You can send your housing rent payment online here.
Remember, you’ll need your tenancy reference number to pay your rent. This number is unique to you. If you don’t know your tenancy reference number, please call 0300 1311 999.
Contact us on 0300 456 0476. You’ll need the following information available: your debit or credit card, your rent payment card, your tenancy number, and a pen and paper to note your receipt reference.
Account name: Believe Housing Rent
Sort code: 30-80-12
Account number: 15547760
Note – Please use your tenancy reference number only as the payment reference, with no additional characters or words. This will help to ensure that your payment reaches your account more quickly. If you don’t know your reference, please call us on 0300 1311 999.
You can use your rent payment card at all Post Offices or PayPoint outlets.