How to get involved
We don’t have any spaces in our Customer Voices group right now, but if you’re interested in any of the other opportunities please get in touch on 0300 1311 999 or fill in our sign up form.
get involved
Through our customer engagement programme we can shape our service delivery and also get feedback on the support we provide.
We want to make sure our services work well for customers.
To do that, we need to listen to your feedback — what’s working, what’s not, and how we can do better.
There are lots of ways you can get involved, whether you want to give quick feedback or take part in a project. We know life is busy, so we offer flexible ways to take part — including evenings and online. It’s easy to take part, and everyone is welcome.
Why your feedback matters
Your views help us:
- improve our services
- plan for the future
- understand what matters most to you.
We also love hearing when we’ve done a good job so we can keep up the good work!
The benefits of getting involved
By getting involved with believe housing you can:
- Meet other customers who care about their communities
- help us improve the services you receive
- share your views and influence decisions
- learn new skill and gain experience while developing a better understanding of how we provide services.
Getting involved can take as little or as much time as you like. Opportunities range from spending five or ten minutes completing an online survey, to taking part in a focus group or customer panel, or making a longer-term commitment through one of our involved customer groups or panels.
We want involvement to be accessible to everyone. Support is available depending on the activity, and we can help with things such as transport where appropriate.
Ways to get involved
We offer several ways for customers to share their views:
- Tenant Satisfaction Measures (TSMs) – These are set by the Regulator of Social Housing. Our partner, Acuity, will contact a sample of customers by phone or email to ask for feedback on our services.
- Service surveys – After receiving a service from us like a repair, making a complaint, or moving into a new home our survey Acuity may get in touch to ask how it went.
- Complaints – If something goes wrong, we want to know so we can put it right. Make a complaint.
- Compliments – If something goes well, we’d love to hear about it. Send a compliment.
- Consultations – Help shape our policies, plans, and reports.
- Focus groups – Share your experience on specific services like complaints or anti-social behaviour.
- Task and finish groups – Work with us on short-term projects to improve services.
- Community funding – Apply for funding or give feedback on local projects.
- Planned works events – Join open days when we’re making improvements in your area.
- Estate walkabouts – Chat with your Neighbourhood Officer during regular visits.
- Employability support – Get help with CVs, job interviews, and to access training and volunteering opportunities at our employability events.
- Customer Voices – A group of customers who review our services and suggest improvements. Find out more
- Complaints panel – Help us learn from complaints and follow the Housing Ombudsman’s Code.
- Community Investment panel – Help decide which local projects get small community grants (up to £1,000).
If you’re keen to share your thoughts and help influence how we work, there are plenty of ways to get involved — from joining focus groups and mapping customer journeys to testing our website and completing surveys.
Let us know how you’d prefer to be contacted, and sign up today using the link below. We’d love to hear from you!
Sign up today: becoming an engaged customer with believe housing