Your tenancy agreement - believe housing

Tuesday, 27 July

coronavirus update

The latest changes in coronavirus restrictions have created new challenges for our repairs service, with more than 10% of our frontline staff being asked to isolate.

We’ve made some temporary changes to services and from Tuesday, 20 July, we will only be handling essential repairs requests until further notice.

We apologise for any inconvenience this may cause.

These changes will be reviewed weekly and a full repairs service will be resumed as soon as possible.

more info

your tenancy

Your tenancy agreement is the document that outlines your rights and responsibilities as tenant, and the rights and responsibilities of your landlord.

At the point of homes transferring from Durham County Council in April 2015, existing tenants’ rights were protected.

Any new tenants will receive an assured shorthold tenancy agreement (or starter tenancy). Following a probationary period – usually a year – if you meet all the terms and conditions of your starter tenancy you will be given an assured tenancy.

We will provide support to help you maintain your tenancy; however you will be at risk of eviction if you do not pay your rent and/or do not meet the terms and conditions of your tenancy agreement.

 

 

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