money guidance and support

Our dedicated team is here to offer free, confidential, and impartial money guidance and support and guidance to help your cash go further.

Our Money Matters guidance is free, confidential, and impartial.

Managing the financial responsibilities of a home can be difficult, from paying rent to budgeting your income.

Our Money Matters team offer all believe housing customers an guidance service on all things money-related. Whether you need support to find the right deal, help applying for benefits,  or want some help to make your money go further, the right support guidance matters.

The records we keep are for the purposes of believe housing only. We will not disclose any information about your enquiry to anyone, and we will not pass on your information without your explicit permission.

Universal credit migration in County Durham

If you’re a single person or single parent that currently lives in County Durham and receives child tax credits and/or working tax credits you will need to claim Universal Credit from July 2023.

You will be contacted by the Department of Work and Pensions (DWP) to let you know more information on how to make your claim. If you don’t make a claim your credits will stop.

For more information, please visit:

You can also call our Money Matters team for advice and support: 0300 1311 999.


hand turning thermostat on radiator

utility bill advice

Should you need support with your home’s utility bills, then there are a number of resources that can help.

find out more
calculator bills and lightbulb

benefits advice

Depending on your circumstances, you may have access to a number of forms of welfare support.

find out more
person putting coins in pink piggy bank at a table looking at documents

savings and discount schemes

Our Money Matters team can offer money advice on anything money related, including how you can save some through different savings and discount schemes.

find out more
NE First credit union app

nefirst credit union

If you live or work in County Durham, you can join NEFirst Credit Union, which will give you access to:

An easy and flexible way to save and a competitive dividend.
Low-cost fixed-rate loans.
Free life insurance on savings and loans (subject to terms and conditions).
Security for your money, as credit unions are regulated by the Financial Services Authority and part of the Financial Services Compensation Scheme.

find out more