We have a number of quick and easy ways to pay your rent, including online housing rent payments, or find help and support if you're struggling to make a payment.

Customer portal payments

Our customer portal makes managing your tenancy a lot simpler. It’s free, easy to use, and enables you to access a wide range of services at a time and place that is convenient for you.

With our customer portal you can:

  • make your housing rent payment online
  • request a statement
  • request a visit from your neighbourhood officer
  • get involved in your community
  • report estate issues
  • update and amend your contact details
  • get in touch: send comments, compliments and complaints

other ways to pay

You can now speak to us to set up a Direct Debit to pay your believe housing rent. Just call 0300 1311 999 – you’ll need to have your tenancy reference number and your bank account details to hand when you call.

Alternatively, you can download and complete the Direct Debit mandate and return it to the address on the form.

You can send your housing rent payment online using our online payment system here.

Remember, you’ll need your tenancy reference number to pay your rent. This number is unique to you; if you don’t know your tenancy reference number, please call 0300 1311 999.

Contact us on our automated telephone line 0300 456 0476. You’ll need the following information available: your debit or credit card, your rent payment card, your tenancy number, and a pen and paper to note your receipt number.

You can use your rent payment card at all Post Offices or PayPoint outlets.

Account name: Believe Housing Rent
Sort code: 30-80-12
Account number: 15547760

need more support?

If you're struggling to make your payments, please get in touch with the team who will be able to help.

customer portal payments

Log in or register to our customer portal to make a housing rent payment online.

Money Matters Team

money matters team

Managing the financial responsibilities of a home can be difficult, from paying rent to budgeting your income. Our Money Matters team offer all believe housing customers a full money advice service on all things money related. Whether you need support to find the right deal, help applying for benefits, you have debt, or want some help to make your money go further, the right support and advice matters.

find out more

Help and Support

We are committed to providing services to help you maintain your tenancy, from paying rent, budgeting, energy efficiency, and getting on with neighbours.

Find out more

Your Tenancy

As your landlord, we are committed to providing services to help you maintain your tenancy.

Find out more

Contact Us

It's never been easier to keep in touch or provide your feedback with our new online customer portal, upgraded app, and website.

Find out more