The believe housing Customer Voices group met in person on Tuesday, 17 June. Â
This was the panel’s first full meeting since the Board’s decision to focus on scrutiny work, following customer consultation.
New terms of reference were agreed to align with this focus, which involves in-depth reviews of believe housing’s services and policies to help shape and enhance performance.
Members have been examining believe housing’s approach to managing antisocial behaviour. This work is nearing completion, and a report will be presented to the Board. The next topic will focus on how believe housing keeps customers informed about things that matter to them.
The following reports and updates were received:
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A County Durham branch of the Women’s Institute is stitching a fitting tribute to their history, thanks to funding from believe housing.
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Residents of Shadforth, County Durham recently came together for a sell-out Murder Mystery evening, hosted by the village’s amateur dramatics group.
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Winter can feel difficult, but there are ways to stay warm, connected, and supported in our communities.
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Based on customer feedback, we have updated our repairs policy to better reflect what matters most to customers.
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