The believe housing Customer Voices group met in person on Tuesday, 17 June.
This was the panel’s first full meeting since the Board’s decision to focus on scrutiny work, following customer consultation.
New terms of reference were agreed to align with this focus, which involves in-depth reviews of believe housing’s services and policies to help shape and enhance performance.
Members have been examining believe housing’s approach to managing antisocial behaviour. This work is nearing completion, and a report will be presented to the Board. The next topic will focus on how believe housing keeps customers informed about things that matter to them.
The following reports and updates were received:
From Tuesday 27 January 2026, Ofgem (the energy regulator) will become the official regulator for all heat networks.
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If you live in a believe housing home and haven’t been working for a while, now could be a good time to look at the support available.
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believe housing and Karbon Homes have worked together to unlock government funding, paving the way for 115 new social and affordable homes in the northeast of England.
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Managing household costs can be challenging, especially during the colder months. If you’re worried about heating bills or need help with your finances, there are several types of support available.
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