The believe housing Customer Voices group met in person on Tuesday, 17 June.
This was the panel’s first full meeting since the Board’s decision to focus on scrutiny work, following customer consultation.
New terms of reference were agreed to align with this focus, which involves in-depth reviews of believe housing’s services and policies to help shape and enhance performance.
Members have been examining believe housing’s approach to managing antisocial behaviour. This work is nearing completion, and a report will be presented to the Board. The next topic will focus on how believe housing keeps customers informed about things that matter to them.
The following reports and updates were received:
believe housing is upgrading more than 1,700 homes to boost energy efficiency, support lower fuel bills, and improve living conditions for customers.
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More than 250 people attended a job fair hosted by believe housing.
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Three free community events aimed at bringing people together for summer fun are being supported by believe housing.
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believe housing first signed the Armed Forces Covenant in January 2020, formalising its commitment to support armed forces personnel, veterans, and their families.
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