Making an insurance claim

The following information provides an overview of the process if you are thinking of making an insurance claim against believe housing.

If you have a claim against believe housing that has resulted in damage to your property, possessions, or caused an injury, then you must submit your claim in writing using the claim form.

Please provide full details of your claim including information about the damage or injury, and photographs. Once your personal injury correspondence is received, it will be passed to our insurers for investigation.

What happens when I make an insurance claim?

  • Claim acknowledgement – will be send to the claimant upon receipt of a completed insurance claim form.
  • Decision – will be made in an average of 30 days of receipt of the completed insurance claim form following a full investigation.
  • Appeal – you have the right to appeal the insurance decision if you can provide additional information or evidence not previously considered on the original claim form.
  • Independent legal advice – you have the right to obtain independent legal advice at any stage of the claim process.
  • Claim acknowledgement – will be sent to the claimant or claimant’s representative upon receipt of a completed insurance claim form.
  • Insurers – completed claim forms for personal injury are sent to and dealt with by our insurance company.
  • Decision – will be made following a full investigation. This can be quite a lengthy process depending on the nature of the claim.
  • Independent legal advice – you have the right to obtain independent legal advice at any stage of the claim process.

Request an insurance claim form

If you would like a form sending to you by post, please email us with your:

  • full name
  • address
  • postcode
  • phone number
  • email address
  • message requesting an insurance claim form.


How to make a claim

Please download the claim form here and fill it in, then send it to us by email at insurance@believehousing.co.uk

If you have any questions about making a claim, please contact Risk and Assurance Team on 0300 1311 999.