we're on our way

If you have a repair appointment booked with us, you’ll soon start to receive text messages to update you about your appointment.

This will include a text when an operative is due to carry out repair works at your property and a link to track them on their way to your home.

Our text messages will always come from “Believe” and remember we will never ask for you to give us any personal information.

If in doubt, just give us a call on 0300 1311 999.

Durham County Council is proposing a new income-banded Council Tax Reduction (CTR) scheme for working-age residents, starting April 2026.

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With the temperatures set to sore again this week, here's some of our practical tips to help keep you (and your home) stay cool and comfortable.

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We are aware that some customers have been approached at home by people offering help with disrepair claims.

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A grassroots football club in County Durham is celebrating an upgrade to its facilities, thanks to support from believe housing and its suppliers.

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