At believe housing, we value our customers’ opinions.
More than 200 customers have already agreed to be consulted from time to time, when we’re reviewing specific services or issues.
These Engaged Customers get involved in various ways including joining focus groups, customer journey-mapping, website-testing and taking part in occasional surveys.
Engaged Customers might be contacted by believe housing to take part in a telephone survey if they have been in touch with one of our teams that look after safer neighbourhoods, housing matters, capital works, tenancy sustainment, money matters or complaints.
And market research company BMG Research might contact Engaged Customers by telephone after they’ve been involved with colleagues who look after our gas safety, property repairs, or new build developments.
We would like more believe housing customers to sign up as engaged customers.
So, if you’re happy to share your views and want to help shape how we do things, we’d love to hear from you.
You can tell us how you want to be contacted and if there are any topics you have a particular interest in.
To get involved, please fill in the form here.
believe housing colleagues have raised £2,390 for Andy’s Man Club after taking part in a corporate football tournament and a sponsored head shave.
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Customers who have shared their views over the past year attended an event to hear how their feedback is helping to improve services at County Durham-based housing association believe housing.
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Working laptops and mobile phones no longer needed by believe housing are being securely wiped, recycled and donated to local groups where they can support people and communities.
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A community grant supporting a veterans’ charity is being highlighted during Armed Forces Week, helping former service personnel feel connected and supported.
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