get in touch

Due to the ongoing coronavirus (COVID-19) situation, we will only be handling essential repairs requests until further notice. To report an essential repair please call 0300 1311 999.

For any other queries, please do not hesitate to contact us using the form below.

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Reporting essential repairs

Due to the ongoing coronavirus situation, we will only be handling essential repairs requests until further notice.

Essential repairs are any defects that put the health, safety or security of properties, customers or anyone else at immediate risk.

They include:

total loss of electrical power and lighting

total loss of water

total loss of Heating

serious water leak

dangerous structure

blocked flue on an open fire

serious sewerage fault

insecure external windows and doors

Urgent repairs, for example contained leaks, will be assessed on a case by case basis. We apologise for any inconvenience this may cause.

To report an essential repair please call 0300 1311 999.

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