get in touch

Due to the ongoing coronavirus situation, we will only be handling essential repairs requests until further notice. To report an essential repair please call 0300 1311 999.

For any other queries, please do not hesitate to contact us using the form below.

If you have a complaint or compliment, we’d like to hear about your experience, please get in touch using our compliments and complaints form.

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reporting essential repairs

Due to the ongoing coronavirus situation, we will only be handling essential repairs requests until further notice.

Essential repairs are any defects that put the health, safety or security of properties, customers or anyone else at immediate risk.

They include:

total loss of electrical power and lighting
total loss of water
total loss of heating
serious water leak
dangerous structure
blocked flue on an open fire
serious sewerage fault
insecure external windows and doors

Urgent repairs, for example contained leaks, will be assessed on a case by case basis. We apologise for any inconvenience this may cause.

To report an essential repair please call 0300 1311 999.

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