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Recent changes to government safety advice on the coronavirus pandemic means that will once again be able to provide outdoor repairs to homes from Monday, 10 August. Jobs including paving, roofing, external brickwork and external doors can be booked using the believe housing customer app from then onwards.

From Monday, 31 August the believe housing customer app will be able to take bookings for standard repair appointments. This covers work that can prevent immediate damage to homes or overcome inconvenience to customers.

For any other queries, please do not hesitate to contact us using the form below.

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Reporting essential repairs

Due to the ongoing coronavirus situation, we will only be handling essential repairs requests until further notice.

Essential repairs are any defects that put the health, safety or security of properties, customers or anyone else at immediate risk.

They include:

  • total loss of electrical power and lighting
  • total loss of water
  • total loss of Heating
  • serious water leak
  • dangerous structure
  • blocked flue on an open fire
  • serious sewerage fault
  • insecure external windows and doors
  • Urgent repairs, for example contained leaks, will be assessed on a case by case basis. We apologise for any inconvenience this may cause.

    To report an essential repair please call 0300 1311 999.


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