Learning Specialist - ICT

 We’re on the lookout for a Learning Specialist – ICT to join believe housing, on a part time, three-year fixed term contract (18.5hrs per week).

We believe in life without barriers, if you think you’d be great in the role, we want to hear from you. We’re interested in your skills, experience and personal values and we’re committed to being a supportive and inclusive employer.

A flexible approach that works for you

We’re a family‑friendly organisation, and we encourage everyone to ‘work the believe way’; keeping things simple, focusing on what matters and removing unnecessary tasks.

Your working arrangements will be flexible, based on the needs of the role, our customers and your preferences (agreed with your manager). Our offices are in Seaham and Bishop Auckland, and this role will require an on-site presence for part of the week.

About the role

The Learning Specialist – ICT is responsible for designing and delivering high-quality, accessible training that enables colleagues to effectively use ICT systems and digital tools in their roles. The role translates system functionality into practical, colleague-friendly learning experiences, supporting adoption, confidence and compliance across the organisation. Working closely with system owners, change leads and service teams, the specialist ensures training materials and delivery methods are aligned to business processes, user needs and organisational standards. The post holder plays a key part in supporting system implementation, continuous improvement and digital capability building by providing ongoing support, evaluating training effectiveness and adapting approaches to maximise engagement and performance.

The successful candidate will:

• Create inclusive, engaging learning environments (virtual and in-person) that support different learner needs
• foster a culture of curiosity, experimentation, and continuous learning
• design and develop training programmes and materials aligned to organisational needs and digital strategy
• establish and manage digital learning environments (e.g. LMS, collaboration tools)
• design and develop ICT training programmes aligned to organisational needs and digital strategy
• create modern, interactive learning materials (videos, simulations, e-learning modules, microlearning)
• design and implement assessment methods to measure learner progress and competency
• evaluate training effectiveness using data, feedback, and performance metrics
• continuously improve learning programmes based on evaluation outcomes
• support learning platforms and training technology (LMS, e-learning tools).

For more information, please read the full job description.

What’s on offer?

Our people are our greatest strength, and we’re committed to helping you grow, stay curious and thrive. At believe housing, we’ve created a supportive, inclusive culture where ideas are welcomed and development is encouraged.

Our customers are at the heart of everything we do, and we know that great experiences start with empowered colleagues. That’s why we offer a comprehensive range of benefits designed to support your wellbeing, motivate you, and help you do your best work.

We offer a competitive salary of £44,710 to £46,108 pro rata per annum and:

• up to 33 days annual leave pro rata, plus four volunteering days
• a competitive pension scheme
• access to our healthcare scheme
• flexible working that supports your wellbeing
• a positive, inclusive culture where growth and development are genuinely encouraged.

Apply now

If you share our values and believe you can bring something special to this role, then apply now. We’d love to hear from you.

We are a Disability Confident Employer. If you need any adjustments or support throughout the recruitment process, please let us know.

If you wish to find out more about this opportunity contact Natalie Cronin Core Systems Manager at natalie.cronin@believehousing.co.uk

• Closing date for applications is 11.59pm on Sunday 2 August 2026
• All applicants must go through our website.
• Interview date to be confirmed.