Property Coordinator (Major Repairs)

We’re on the lookout for a Property Coordinator (Major Repairs) to join the believe housing team.

We believe in life without barriers, if you think you’d be great in the role, we want to hear from you. We’re interested in your skills, experience and personal values and we’re committed to being a supportive and inclusive employer.

A flexible approach that works for you

We’re a family‑friendly organisation, and we encourage everyone to ‘work the believe way’; keeping things simple, focusing on what matters and removing unnecessary tasks.

Your working arrangements will be flexible, based on the needs of the role, our customers and your preferences (agreed with your manager). Our offices are in Seaham and Bishop Auckland, and this role will require an on-site presence for part of the week.

About the role

The Property Repairs Coordinators will work with Managers and Team Leads to provide coordination and guidance on surveys and remedial works. This includes scoping, monitoring and post-completion inspections to ensure work is delivered as planned and in line with believe housing’s specifications. They will consider individual customer needs and provide effective support throughout complex damp works, including packages requiring several trades over multiple days in a customer’s home.

Your responsibilities will include:

• Taking responsibility for meeting legal and regulatory requirements when handling reports of significant or emergency hazards
• triaging reports, assess the hazard, level of risk and priority, and ensure investigations are completed within statutory timescales
• tracking each case from the initial report through investigation, safety works and final completion monitoring all relevant deadlines
• challenge, escalate or coordinate action across teams where deadlines may be missed or customers may remain at risk
• ensure customers receive clear updates and written investigation summaries within the required timescales
• a full UK driving licence is essential.

For more information, please read the full job description.

What’s on offer?

Our people are our greatest strength, and we’re committed to helping you grow, stay curious, and thrive. At believe housing, we’ve created a supportive, inclusive culture where ideas are welcomed and development is encouraged.

Our customers are at the heart of everything we do, and we know that great experiences start with empowered colleagues. That’s why we offer a comprehensive range of benefits designed to support your wellbeing, motivate you, and help you do your best work.

We offer a competitive salary of £41,963 – £43,316 per annum and:

• Up to 33 days annual leave, plus four volunteering days
• a competitive pension scheme
• access to our healthcare scheme
• flexible working that supports your wellbeing
• a positive, inclusive culture where growth and development are genuinely encouraged.

Apply now

If you share our values and believe you can bring something special to this role, then apply now. We’d love to hear from you.

We are a Disability Confident Employer. If you need any adjustments or support throughout the recruitment process, please let us know.

If you wish to find out more about this opportunity contact Joseph Smiles Major Repairs Team Leader at joseph.smiles@believehousing.co.uk

• Closing date for applications is 11.59pm on Wednesday, 25 November 2026
• All applicants must go through our website.
• Interview date to be confirmed