Planner

We’re on the lookout for a Planner to join the believe housing team working 15 hours per week on a 12-month fixed term basis.

This is an exciting opportunity if you want to make a real difference. ‘We believe in life without barriers. If you aren’t sure you meet 100% of the criteria but think you would be great in this role, don’t let that stop you; we would love to hear from you. We’re interested in your skills, knowledge and experience, as well as your personal values. We’re committed to supporting everyone here at believe housing and being an inclusive organisation.

Although this role is advertised as full-time, we will consider part-time, job share and alternative working pattern proposals where possible.

Where and when you work is flexible depending on the demands of your role, our customers’ needs and your individual work preference (as agreed with your manager).

Our offices are based in Seaham and Bishop Auckland and although we work flexibly, it is envisaged that this role will require both an offsite and onsite presence as per business need when required.

about the role

The Planner will ensure that the believe Property Repairs Planning Team delivers a flagship service that is great, consistent and modern to both internal and external stakeholders. Providing a high performing planning function for customers and team members and effectively using resources to maximise productivity and deliver a right first-time service whilst bringing to life the vision and values of the organisation.

The successful candidate will:

• Work closely with Managers, Team Leads, Co-ordinators and Operatives within the Property Repairs Team (Repairs, Voids, Gas, Electrical and Infrastructure) to provide a high-quality planning function.
• Work collaboratively across the organisation with Customer Services, Neighbourhoods and Asset teams to provide a consistent and joint approach, including continuous improvement of service delivery.
• Ensure Property Repairs policies, procedures and timescales relating to the scheduling of work are followed and challenge where these are not being adhered to.
• Schedule and allocate resources to maximise productivity and performance, including daily monitoring of works in and out of target, liaising with customers and team members to ensure works are completed appropriately & accurately.
• Responsible for problem solving and prioritisation of work whilst balancing customer need, risk, availability of resources.

For more information, please read the full job description.

what’s on offer?

Our people are our greatest asset which is why we value you, encourage you, look after you, and empower you.

As well as a competitive salary of £30,204 – £31,519 per annum (pro-rata), some of our top benefits and rewards include:

From our annual leave entitlement (up to 33 days pro-rata, plus four volunteering days per year) and competitive pension scheme, to our flexible ‘working the believe way’ patterns that put your wellbeing front and centre, there’s really a lot on offer.

Our culture is second to none. We put our customers at the heart of everything we do, and developing our colleagues to support them is key to our success. So we’re committed to your growth, encouraging you to progress and enhance your skills in a rewarding career.

apply now

If you believe that you demonstrate our values and can bring something special to this role, then apply now. We’re looking forward to hearing from you.

If you wish to find out more about this opportunity contact Bethany Stephens, Repairs Team Leader at Bethany.Stephens@believehousing.co.uk

• Closing date for applications is 11.59pm on Wednesday, 23 July 2025.
• All applicants must go through our website.
• Interview date to be confirmed.
• Previous applicants need not apply.