our policies

On this page, you can find all our published policies and procedures, which detail how we operate and why we deliver services in the way that we do.
Find our policy documents below.

You can choose to read the full policy or a policy statement, which provides you with a brief summary of the policy and sets out the level of service you can expect from believe housing.

Housing Ombudsman complaint handling code: self-assessment form

Slavery and Human Trafficking Statement – modern slavery statement

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About Us

We are an innovative, multi-award-winning, not-for-profit housing association.

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Corporate Plan

When we launched our plan in April 2020, we set out the big ambitions that we wanted to achieve to help us realise our vision of life without barriers.

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Transparency and Reports

At believe housing, we aim to be transparent with our customers and stakeholders by making relevant and useful documents easy for you to access.

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