our policies
On this page, you can find all our published policies and procedures, which detail how we operate and why we deliver services in the way that we do.
Find our policy documents below.
You can choose to read the full policy or a policy statement, which provides you with a brief summary of the policy and sets out the level of service you can expect from believe housing.
Antisocial behaviour policy
Asbestos Management Policy
Complaints Compensation and Compliments policy
damp and mould policy
Data protection policy
decoration allowance policy
Do the right thing
Domestic abuse policy
Durham Key Options policy
Electrical safety policy
environmental, social and governance (esg) report
Equalities report
Equality, diversity and inclusion framework
Fire management policy
Gas and solid fuel policy
Housing Ombudsman complaint handling code: self-assessment form
Insurance claim form
Leasehold policy
Legionella Policy
Lettable standard
Lettings policy
Lifts and Lifting Equipment Policy
Neighbourhood quality standard
Openness and transparency policy
Radon Management Policy
Recruitment policy for Non Executive Board and Committee Members
Renewal and succession policy for Non-Executive Board, Committee and Values
Rent and service charge policy
Rent to Buy Policy
Repairs and maintenance policy
Shared ownership policy
Slavery and Human Trafficking Statement – modern slavery statement
Social value report
Targeted letting policy – new build
Tenancy management policy
Tenancy policy
Water Hygiene Policy
Whistleblowing policy
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About Us
We are an innovative, multi-award-winning, not-for-profit housing association.
Corporate Plan
When we launched our plan in April 2020, we set out the big ambitions that we wanted to achieve to help us realise our vision of life without barriers.
Transparency and Reports
At believe housing, we aim to be transparent with our customers and stakeholders by making relevant and useful documents easy for you to access.