our policies and procedures

On this page, you can find all our published policies and procedures, which detail how we operate and why we deliver services in the way that we do.
Find our policy documents below.

Aids and adaptations policy and procedure

Simplified versions

Antisocial behaviour policy

Simplified versions

Asbestos Management Policy

Compensation and Remedies Guidance

Complaints Compensation and Compliments policy

Simplified versions

Complaints Handling Code self-assessment

Customer home improvements policy

damp and mould policy

Data Protection Information Governance Framework

Decoration and Major Works Contribution Policy

Do the right thing

Domestic abuse policy

Simplified version

Durham Key Options policy

Electrical safety policy

Simplified versions

Fire safety management policy

Fire Safety Procedures

Fire Safety Evacuation Leaflet

Fire Safety Evacuation Information

Gas and solid fuel policy

Simplified versions

Insurance claim form

Insurance claim form

Leasehold policy

Lettable standard

Lettings and allocations policy

Lifts and Lifting Equipment Policy

Neighbourhood quality standard

Openness and transparency policy

Simplified versions

Radon Management Policy

recharge policy

Renewal and succession policy for Non-Executive Board, Committee and Values

Simplified versions

Rent and service charge policy

Rent to Buy Policy

Repairs and maintenance policy

Simplified versions

Shared ownership policy

Targeted letting policy – new build

Simplified version

Tenancy management policy

Simplified version

Tenancy policy

Unreasonable Complainant Behaviour Policy

Vulnerability policy

Water Management Policy

Simplified version

Whistleblowing policy

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