Customer Insight administrator

We’re on the lookout for a Customer Insight Administrator to join the believe housing team.

This is an exciting opportunity if you want to make a real difference. We believe in life without barriers. If you aren’t sure you meet 100% of the criteria but think you would be great in this role, don’t let that stop you; we would love to hear from you. We’re interested in your skills, knowledge and experience, as well as your personal values. We’re committed to supporting everyone here at believe housing and being an inclusive organisation.

Although this role is advertised as full-time, we will consider part-time, job share and alternative working pattern proposals where possible.

We’re a family-friendly, flexible employer, and we encourage everyone to ‘work the believe way’. For us, this means keeping things simple, doing more of what matters, and removing tasks and processes that don’t add value.
Where and when you work is flexible depending on the demands of your role, our customers’ needs and your individual work preference (as agreed with your manager).
Our offices are based in Seaham and Bishop Auckland and although we work flexibly, it is envisaged that this role will require both an offsite and onsite presence as per business need when required.

About the role

The Customer Insight Administrator will be responsible for providing administrative support and assistance to the Customer Insight and Engagement Teams with specific responsibility for managing the complaints workflow, logging, and maintaining accurate data in the Customer Relationship Management (CRM) system, responding to customer and MP enquiries, and assisting with the coordination and implementation of the Tenant Engagement Programme to ensure that the customer voice is listened to and acted upon.

The successful candidate will:

• Triage customer contacts within timescales, by a variety of means giving advice and guidance to customers on how their issue may be processed and resolved in accordance with the Complaints, Compensation and Compliments Policy.
• Assist in replying to internal colleague enquiries regarding complaints and customer engagement.
• Processing and administration of compensation and local budget requests.
• Processing payments through purchase order system.
• Demonstrate a culture of collaborative working by maintaining effective relationships with all parts of the organisation, external partners, and stakeholders.
• Undertake ad hoc administrative duties as and when required.
• Work effectively with all office systems. You must be proficient in all Microsoft office packages such as excel, word, databases etc.

For more information, please read the full job description.

What’s on offer?

Our people are our greatest asset which is why we value you, encourage you, look after you, and empower you.
As well as a competitive salary of £26,082 – £27,385, we offer some top benefits and rewards.
From our annual leave entitlement (up to 33 days, plus four volunteering days per year) and competitive pension scheme, to our flexible ‘working the believe way’ patterns that put your wellbeing front and centre, there’s really a lot on offer.

Our culture is second to none. We put our customers at the heart of everything we do, and developing our colleagues to support them is key to our success. So we’re committed to your growth, encouraging you to progress and enhance your skills in a rewarding career.

Apply now

If you believe that you demonstrate our values and can bring something special to this role, then apply now. We’re looking forward to hearing from you.

Here at believe housing we are a disability confident employer, if you require any adjustments or support throughout our recruitment process, please do not hesitate to get in touch.
If you wish to find out more about this opportunity contact Katie Hunter, Customer Insight Team Leader at katie.hunter@believehousing.co.uk

• Closing date for applications is 11.59pm on Sunday, 22 March 2026.
• All applicants must go through our website.
• Interview date to be confirmed.