Major Repairs Team Lead

We’re on the lookout for a Major Repairs Team Lead to join the believe housing team.

We believe in life without barriers, if you think you’d be great in the role, we want to hear from you. We’re interested in your skills, experience and personal values and we’re committed to being a supportive and inclusive employer.

A flexible approach that works for you

We’re a family‑friendly organisation, and we encourage everyone to ‘work the believe way’; keeping things simple, focusing on what matters and removing unnecessary tasks.

Your working arrangements will be flexible, based on the needs of the role, our customers and your preferences (agreed with your manager). Our offices are in Seaham and Bishop Auckland, and this role will require an on-site presence for part of the week.

About the role

The Major Repairs Team Lead will be responsible for managing the operational delivery of a specialist team focusing solely on the treatment and remedial works relating to Damp, Mould and Condensation. The role will manage the resources required to deliver a great service whilst optimising performance, cost and risk.

This role plays a key part in delivering our approach to Damp, Mould and Condensation in line with Awaab’s Law and wider regulatory requirements.

Your responsibilities will include:

• Providing supervision, leadership and guidance to develop and motivate staff to deliver the highest quality operational delivery service to internal and external stakeholders whilst providing excellent lines of communication between managers, co-ordinators and the trade workforce.
• Ensure compliance with Health & Safety legislation and regulations is managed and monitored within day-to-day operations, whilst establishing a holistic culture of safety across the directorate.
• Promote the customer’s voice through the analysis and action of customer feedback and ensure that it is the golden thread within all decisions and actions relating to the Property Repairs experience.
• Create and sustain a high performing team ensuring that business KPIs and operational performance targets are delivered whilst promoting continuous improvement.
• You’ll work closely with colleagues across Legal, Assets, Neighbourhoods and Property Repairs to support complex cases and achieve safe, timely outcomes for customers.
• You’ll lead, support and challenge a specialist team, setting clear expectations and maintaining grip on performance, risk and customer experience.

For more information, please read the full job description.

What’s on offer?

Our people are our greatest strength, and we’re committed to helping you grow, stay curious, and thrive. At believe housing, we’ve created a supportive, inclusive culture where ideas are welcomed and development is encouraged.

Our customers are at the heart of everything we do, and we know that great experiences start with empowered colleagues. That’s why we offer a comprehensive range of benefits designed to support your wellbeing, motivate you, and help you do your best work.

We offer a competitive salary of £50,299 – £51,698 per annum and:

• Up to 33 days annual leave, plus four volunteering days
• A competitive pension scheme
• Access to our healthcare scheme
• Flexible working that supports your wellbeing
• A positive, inclusive culture where growth and development are genuinely encouraged

Apply now

If you share our values and believe you can bring something special to this role, then apply now. We’d love to hear from you.

We are a Disability Confident Employer. If you need any adjustments or support throughout the recruitment process, please let us know.

If you wish to find out more about this opportunity contact Gemma Hodgson, Major Repairs Manager at Gemma.Hodgson@believehousing.co.uk

• Closing date for applications is 11.59pm on Sunday, 17 May 2026
• All applicants must go through our website.
• Interview date to be confirmed.