recovery and arrears coordinator

We’re on the lookout for a Recovery and Arrears Coordinator (current tenants) to join the believe housing team.

We believe in life without barriers, if you think you’d be great in the role, we want to hear from you. We’re interested in your skills, experience and personal values and we’re committed to being a supportive and inclusive employer.

A flexible approach that works for you

We’re a family‑friendly organisation, and we encourage everyone to ‘work the believe way’; keeping things simple, focusing on what matters and removing unnecessary tasks.

Your working arrangements will be flexible, based on the needs of the role, our customers and your preferences (agreed with your manager). Our offices are in Seaham and Bishop Auckland, and this role will require an on-site presence for part of the week.

About the role

The Recovery and Arrears Coordinator role is an operational consultant providing day to day advice and guidance to all stakeholders.  They will act as a support to the Recovery and Arrears Specialist to deliver an outstanding recovery and arrears service, maximising income collection and delivering a modern, accessible, efficient, and effective recovery service to their client group. They will be the first point of contact for all rental income and other income stream queries, ensuring prompt action is taken when an account falls into arrears.

The Recovery and Arrears Coordinator will be a true generalist able to operate across a range of income specialisms as needed, consistently in line with internal processes and legal requirements.  Operating as a trusted associate, they will provide high quality welfare information and advice to tenants, signposting to other agencies acting on behalf of believe housing.

Your responsibilities will include:

• Providing first line generalist recovery and arrears advice, support, and intervention to help tenants sustain their tenancy agreement, in line with income collection recovery procedures and statutory framework, with a view to resolving matters right first time to support tenants in clearing their arrears.
• Routinely monitor rent accounts and take prompt action when an account falls into arrears, agreeing payment plans to clear arrears within reasonable timescales.
• Setup Direct Debits where required and providing support to tenants until payment patterns are established.
• Take a proactive approach by contacting tenants by phone, letter and any other medium required as well as identifying vulnerability and additional support requirements, including the completion and submission of alternative payment arrangements.

For more information, please read the full job description

What’s on offer?

Our people are our greatest strength, and we’re committed to helping you grow, stay curious, and thrive. At believe housing, we’ve created a supportive, inclusive culture where ideas are welcomed and development is encouraged.

Our customers are at the heart of everything we do, and we know that great experiences start with empowered colleagues. That’s why we offer a comprehensive range of benefits designed to support your wellbeing, motivate you, and help you do your best work.

We offer a competitive salary of £32,135 – £33,534 per annum and:

• Up to 33 days annual leave, plus four volunteering days
• A competitive pension scheme
• Access to our healthcare scheme
• Flexible working that supports your wellbeing
• A positive, inclusive culture where growth and development are genuinely encouraged

Apply now

If you share our values and believe you can bring something special to this role, then apply now. We’d love to hear from you.

We are a Disability Confident Employer. If you need any adjustments or support throughout the recruitment process, please let us know.

If you wish to find out more about this opportunity contact Hayley Whittingham, Recovery & Arrears Specialist at hayley.whittingham@believehousing.co.uk

• Closing date for applications is 11.59pm on Monday, 18 May 2026
• All applicants must go through our website.
• Interview date to be confirmed