recovery and arrears specialist

We’re on the lookout for a Recovery and Arrears Specialist (current tenants) to join the believe housing team.

This is an exciting opportunity if you want to make a real difference. We believe in life without barriers. If you aren’t sure you meet 100% of the criteria but think you would be great in this role, don’t let that stop you; we would love to hear from you. We’re interested in your skills, knowledge and experience, as well as your personal values. We’re committed to supporting everyone here at believe housing and being an inclusive organisation.

Although this role is advertised as full-time, we will consider part-time, job share and alternative working pattern proposals where possible.

We’re a family-friendly, flexible employer, and we encourage everyone to ‘work the believe way’. For us, this means keeping things simple, doing more of what matters, and removing tasks and processes that don’t add value.

Where and when you work is flexible depending on the demands of your role, our customers’ needs and your individual work preference (as agreed with your manager).

Our offices are based in Seaham and Bishop Auckland and although we work flexibly, it is envisaged that this role will require both an offsite and onsite presence as per business need when required.

About the role

The Recovery and Arrears Specialist will provide day to day advice, guidance and coaching to the Recovery and Arrears Co-ordinators and other stakeholders.  Operating as a trusted associate, you will prepare and deliver, where required, legal documents for possessing hearings and will represent believe housing at court hearings and evictions.

The successful candidate will:

• Ensure effective management of the Recovery and Arrears area by managing people, performance, development and health and wellbeing issues effectively and in-line with relevant policies and procedures.
• Support the Recovery and Arrears Co-ordinators in providing first line generalist recovery and arrears advice, support, and invention to help tenants sustain their tenancy agreement.
• Provide advice, support and case management overview on all legal matters relating to the possession of properties, initiating, and progressing legal action and notices where appropriate within set timescales and in accordance with the recovery policy.
• Provide first line generalist advice, support and intervention to tenants who may need assistance to manage their Universal Credit claim online or monthly budgeting.
• Contribute to the design and development of campaigns to publicise welfare benefit reforms and wider financial inclusion themes including bank accounts, credit unions and direct debits

For more information, please read the full job description

What’s on offer?

Our people are our greatest asset which is why we value you, encourage you, look after you, and empower you.

As well as a competitive salary of £37,691 – £39,036, we offer some of our top benefits and rewards.

From our annual leave entitlement (up to 33 days, plus four volunteering days per year) and competitive pension scheme, to our flexible ‘working the believe way’ patterns that put your wellbeing front and centre, there’s really a lot on offer.

Our culture is second to none. We put our customers at the heart of everything we do, and developing our colleagues to support them is key to our success. So we’re committed to your growth, encouraging you to progress and enhance your skills in a rewarding career.

Apply now

If you believe that you demonstrate our values and can bring something special to this role, then apply now. We’re looking forward to hearing from you.

Here at believe housing we are a disability confident employer, if you require any adjustments or support throughout our recruitment process, please do not hesitate to get in touch.

If you wish to find out more about this opportunity contact Julie Donkin, Senior Income Specialist – Current Tenants at julie.donkin@believehousing.co.uk

• Closing date for applications is 11.59pm on Wednesday, 25 March 2026
• All applicants must go through our website.
• Interview date to be confirmed.