annual report 2018/2019
Our 2018/2019 Annual Report highlights the activities that took place in the last financial year.
The report covers the period between April 2018 and March 2019, before we launched as believe housing.
It highlights our achievements based on our nine service standards, which are set across the following key themes:
- paying your rent
- finding a home
- living in your neighbourhood
- repairs and maintenance
- safety in your home
- supporting our customers
- engagement and community investment
- complaints and feedback
- communication and information
During the year we helped 1,679 families into affordable homes, and we built 135 brand-new homes to help meet the ever-growing demand for low-cost housing in the north east.
We also spent more than £21m on repairs to existing properties and £10.7m on improving neighbourhoods. And we invested £16.5m on major improvements to homes including new roofs, kitchens, bathrooms and heating systems.
But it’s not just about bricks and mortar, our teams helped more than 1,400 people with welfare benefit advice and helped tenants claim £754,843.88 that they were entitled to.
Our community grant programme also supported 70 projects with funding of £32,520, while our Employability Team helped 16 customers into employment.
Overall satisfaction from customers in the services we provided during 2018/19 was 85.6%.