bill fullenChief Executive and board member
Bill started his housing career in 1979. He led the transfer of Durham County Council’s housing stock to County Durham Housing Group. He was appointed Group Chief Executive in 2015 and has since led on the transformation of the organisation. Bill said “My overall vision for believe housing is simple. I want people to say that they are proud to call their house a home, and that doesn’t just come from bricks and mortar. It’s about improving lives beyond the garden gate and I’m confident that working together we can achieve this.”
alan smithExecutive Director of Investment, Growth and Performance and board member
Alan has worked with housing associations for a decade, although he has more than 35 years of experience in organisations that provide social housing. He has been with the organisation since its earliest days in 2015 and has been involved with setting up three housing associations. He is also a board member of Prosper, a north east based public sector procurement organisation. Alan said: “I think we’ve made great strides in our first few years and the door is open to lots more opportunities that will improve services for customers, now and into the future.”
nik turnerExecutive Director of Communities and Customer Services
Nik joined the social housing sector in 2009, having previously worked in project management, under-taking large scale developments across Newcastle city centre. She is passionate about the north east, taking an active role on the Constructing Excellence in the North East board, driving the change agenda in construction, housing and regeneration.
Nik said, “We are conscious that the coronavirus pandemic has pushed our digital agenda forward and we want to deliver our services in a way that is convenient for our customers to access. We also want to provide a transaction that can be done safely and reassure our customers that we can still provide our services, albeit in a slightly different way. I believe that the culture we have created at believe housing will ensure that we continue to strive for customer excellence by making real tangible differences in people’s lives and the communities they live in.”