News | December 2025
repairs policy updated to focus on customers’ needs
Based on customer feedback, we have updated our repairs policy to better reflect what matters most to customers.
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Customer Voices Update June 2025
The believe housing Customer Voices group met in person on Tuesday, 17 June. Â
This was the panel’s first full meeting since the Board’s decision to focus on scrutiny work, following customer consultation.
New terms of reference were agreed to align with this focus, which involves in-depth reviews of believe housing’s services and policies to help shape and enhance performance.
Members have been examining believe housing’s approach to managing antisocial behaviour. This work is nearing completion, and a report will be presented to the Board. The next topic will focus on how believe housing keeps customers informed about things that matter to them.
The following reports and updates were received:
- Safety, Compliance and Insurance Report (quarter four 2024/25)
- Corporate Scorecard (quarter four 2024/25)
- Performance Update from Neighbourhoods and Customer Experience Directorate (year end 2024/25)
- Tenant Satisfaction Measures results.
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Several people are indoors working together to pack food items. A table in the foreground holds canned goods and jars, while large cardboard boxes are being filled in the background. The setting appears to be a community or charity event in a well-lit room
News | December 2025
festive team spirit shines at believe housing’s charity drive
Housing association colleagues came together for a hands-on volunteering session that will help people in need this Christmas.
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A lady and young girl sitting in a room, looking attentively to the left. In the background is a projection showing buildings. The younger person is holding an object in their hands.
News | December 2025
bringing christmas magic to communities
Young people team up with drama group to bring Christmas magic to communities, with support from believe housing.
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News | December 2025
No child left on the sidelines – North East partners kick off landmark sports campaign
A new campaign has been launched to raise funds to provide sporting opportunities for children across the region.
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