The believe housing Customer Voices group met in person on Tuesday, 17 June.
This was the panel’s first full meeting since the Board’s decision to focus on scrutiny work, following customer consultation.
New terms of reference were agreed to align with this focus, which involves in-depth reviews of believe housing’s services and policies to help shape and enhance performance.
Members have been examining believe housing’s approach to managing antisocial behaviour. This work is nearing completion, and a report will be presented to the Board. The next topic will focus on how believe housing keeps customers informed about things that matter to them.
The following reports and updates were received:
Managing household costs can be challenging, especially during the colder months. If you’re worried about heating bills or need help with your finances, there are several types of support available.
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Housing associations receive ratings from the Regulator of Social Housing based on how well they meet regulatory standards.
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A County Durham branch of the Women’s Institute is stitching a fitting tribute to their history, thanks to funding from believe housing.
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Residents of Shadforth, County Durham recently came together for a sell-out Murder Mystery evening, hosted by the village’s amateur dramatics group.
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