The believe housing Customer Voices group met in person on Tuesday, 17 June.
This was the panel’s first full meeting since the Board’s decision to focus on scrutiny work, following customer consultation.
New terms of reference were agreed to align with this focus, which involves in-depth reviews of believe housing’s services and policies to help shape and enhance performance.
Members have been examining believe housing’s approach to managing antisocial behaviour. This work is nearing completion, and a report will be presented to the Board. The next topic will focus on how believe housing keeps customers informed about things that matter to them.
The following reports and updates were received:
A teenager from County Durham is enjoying a new sense of independence and dignity after a life-changing adaptation to his family home.
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A partnership between one believe housing and its stores provider has generated more than £500,000 in social value in two years.
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A community centre in Durham is improving lives by bringing people together for breakfast, addressing poverty and loneliness, and enhancing health and wellbeing among older residents.
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believe housing has announced a proposal to redevelop a former industrial site in County Durham to address the growing need for affordable housing.
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