repairs policy updated to focus on customers’ needs
Based on customer feedback, we have updated our repairs policy to better reflect what matters most to customers.
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As part of a recent customer survey, designed to help believe housing better understand what matters most to customers, participants had the chance to win a £100 shopping voucher.
The winner was George Stebbing, of Ludworth, who was randomly selected from all completed entries.
Mr Stebbing said: “My wife, Vanessa, and I’ve been in a believe housing bungalow for three years and I’ve taken the opportunity to share feedback when asked so we can say how we think things can be improved.
“I thought someone was winding me up when they rang to say I’d won.
“We don’t need much but I’m sure we’ll spend it on something good, well, Vanessa will!”
The results of the survey are being analysed and will help shape future services.
Based on customer feedback, we have updated our repairs policy to better reflect what matters most to customers.
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Housing association colleagues came together for a hands-on volunteering session that will help people in need this Christmas.
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Young people team up with drama group to bring Christmas magic to communities, with support from believe housing.
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A new campaign has been launched to raise funds to provide sporting opportunities for children across the region.
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