warning issued about cold callers and disrepair claims

We are aware that some customers have been approached at home by people offering help with disrepair claims.

These approaches may come via door knocks, texts, or social media.

Please be aware that cold calling by solicitors is not permitted.

The Solicitors Regulation Authority has issued warnings to firms about this, especially where ‘no win, no fee’ offers do not clearly explain the risks or costs involved.

We are particularly concerned that some individuals have not clearly identified themselves.

You are entitled to seek legal advice or take legal action if you wish.

But, if you are approached about a disrepair claim, here are a few things to keep in mind:

• Check who you are dealing with – If someone claims to be working with believe housing or a charity, double-check before sharing any details or letting them inside your home.

• Verify ID – All believe housing employees and contractors carry identification. If you are unsure, ask to see it and call us on 0300 1311 999 to confirm.

• Be cautious about unexpected contact – ‘Cold calling’ by solicitors is not allowed. If something does not feel right, be cautious and speak to us.

• Understand the risks and costs – ‘No win, no fee’ may still involve deductions or legal costs.

• Talk to us first – If you have an issue in your home, please contact us on 03000 1311 999. If you are still not satisfied after speaking with us, you can make a formal complaint.

• Contact the Housing Ombudsman – Visit the website Housing Ombudsman Service for free, impartial advice.  

• Find trusted support – Free help is also available from advice organisations such as Shelter or Citizens Advice. If you need legal advice, consider speaking to a regulated solicitor or specialist service.