your opportunity to shape the services you receive

The Regulator of Social Housing is the government body that oversees the activities of social housing providers such as believe housing.

They are seeking views on the Regulatory Consumer Standards, which are being reviewed. These are the standards that describe the outcomes tenants can expect from their landlord. This consultation is your opportunity to influence these standards and provide the regulator with your views.

They plan to introduce revised standards from April 2024, which will consist of:

• The Safety and Quality Standard
• The Transparency, Influence and Accountability Standard
• The Neighbourhood and Community Standard
• The Tenancy Standard.

The consultation will also cover:

• A code of practice
• A regulatory impact assessment
• An equality impact assessment.

To have your say, use the link below to the government’s consultation page, which provides the relevant documents including accessible versions and an easy read guide:

Consultation on the consumer standards – GOV.UK (www.gov.uk)

A direct link to the consultation form can be found at the link below:

Consumer Standards Online (snapsurveys.com)

And if you require any assistance with replying to this consultation, our Engagement Team can assist you. You can email them at:

engagement@believehousing.co.uk