our corporate plan
Our Corporate Plan 2021 update
When we launched our plan in April 2020, we set out the big ambitions that we wanted to achieve to help us realise our vision of life without barriers.
The coronavirus pandemic delivered many challenges and opportunities for us to rethink the way we work, including how we keep our customers and employees safe and learn from our experiences to make sure we deliver on our ambitions.
- Deliver a great customer experience
- Building our relationship with customers
- Create thriving places and homes people want to live in
- Be a sound and secure business ready to take opportunities
- Be an innovative and creative organisation
- Collaborate with others and recognise our success
- Invest in and celebrate our people
- Respect and protect our planet.