our policies
On this page you can find all our published policies and procedures, which detail how we operate and why we deliver services in the way that we do:
- Aids and adaptations policy and procedure
- Anti social behaviour policy
- Complaints Compensation and Compliments policy
- Data protection policy
- Domestic Abuse Policy
- Fire management policy
- Gas and solid fuel policy
- Health and safety policy statement
- Lettable Standard
- Openness and Transparency Policy
- Person of Interest Policy
- Recruitment Policy for Non-Executive Board and Committee Members
- Rent and service charge policy
- Repairs and Maintenance Policy – Dale and Valley area
- Repairs and Maintenance Policy – Durham City area
- Repairs and Maintenance Policy – East Durham area
- Tenancy Management Policy
- Tenancy Policy
