our policies

On this page you can find all our published policies and procedures, which detail how we operate and why we deliver services in the way that we do:

• Aids and adaptations policy and procedure
• Anti social behaviour policy
• Complaints, compensation and compliments policy
• Data protection policy
• Domestic abuse policy
• Fire management policy
• Gas and solid fuel policy
• Health and safety policy statement
• Lettable standard
• Neighbourhood quality standard
• Openness and transparency policy
• Person of interest policy
• Recruitment policy for Non-Executive Board and Committee Members
• Rent and service charge policy
• Rent to Buy Policy
• Repairs and maintenance policy
• Tenancy management policy
• Tenancy policy
• Slavery and Human Trafficking Statement – modern slavery statement