our policies
On this page you can find all our published policies and procedures, which detail how we operate and why we deliver services in the way that we do:
- Aids and adaptations policy and procedure
- Anti social behaviour policy
- Complaints, compensation and compliments policy
- Data protection policy
- Domestic abuse policy
- Fire management policy
- Gas and solid fuel policy
- Health and safety policy statement
- Lettable standard
- Neighbourhood quality standard
- Openness and transparency policy
- Person of interest policy
- Recruitment policy for Non-Executive Board and Committee Members
- Rent and service charge policy
- Rent to Buy policy
- Repairs and maintenance policy – Dale and Valley area
- Repairs and maintenance policy – Durham City area tenancy policy
- Repairs and maintenance policy – East Durham area
- Tenancy management policy
- Tenancy policy
- Slavery and Human Trafficking Statement
