our policies
On this page you can find all our published policies and procedures, which detail how we operate and why we deliver services in the way that we do:
- Aids and adaptations policy and procedure
- Aids and adaptations policy flyer
- Anti-social behaviour policy
- Anti-social behaviour policy flyer
- Complaints Compensation and Compliments policy
- Data protection policy
- Domestic abuse policy
- Domestic abuse policy flyer
- Do the right thing
- Electrical safety policy
- Electrical safety policy flyer
- Equality, diversity and inclusion framework
- Fire management policy
- Fire management policy flyer
- Gas and solid fuel policy
- Gas and solid fuel policy flyer
- Leasehold policy
- Leasehold policy flyer
- Lettable standard
- Lettings policy
- Neighbourhood quality standard
- Openness and transparency policy
- Openness and transparency policy flyer
- Person of interest policy
- Person of interest policy flyer
- Recruitment policy for Non Executive Board and Committee Members
- Renewal and succession policy for Non-Executive Board, Committee and Values Members
- Rent and service charge policy
- Rent and service charge policy flyer
- Rent to Buy policy
- Rent to Buy policy flyer
- Repairs and maintenance policy
- Repairs and maintenance policy flyer
- Tenancy management policy
- Tenancy management policy flyer
- Tenancy policy
- Tenancy policy flyer
- Tenant led alterations policy
- Tenant led alterations flyer
- Slavery and Human Trafficking Statement – modern slavery statement
- Whistleblowing policy
