believe housing at your fingertips | download our customer app

Monday, 11 January

Coronavirus update

To ensure the safety of our customers and colleagues, we will only be handling essential repairs requests until further notice. Please be assured that any non-emergency appointments will be rescheduled as soon as possible.  We apologise for any inconvenience.

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our customer app

believe housing at your fingertips

We know that making it as easy as possible to contact us is of real importance to our customers.

And in a digital world, why wouldn’t we offer you this service from your mobile device?

Our customer app will make managing your tenancy a lot simpler.

From the tap of a button you will be able to:

  • request a repair
  • pay your rent
  • check your balance
  • request a statement
  • let us know about any estate issues
  • get in touch
  • and much more!

Any customer who is the primary or joint tenant for a current tenancy will be able to see their details on the app. If you need help with our customer app, please get in touch through our online form.

How can I download the customer app?

Smartphone users should visit the App Store or Google Play depending on their device and search for believe housing.

To log in you will need your tenancy number, your date of birth, a valid email address and contact telephone number.

helping you to get started

We’ve created a range of handy how-to guides to help you get started using our customer app. These simple guides can help you manage your tenancy,  report a repair and access support. Just select one of the guides below to find out more.


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