tailored services
At believe housing, we’re committed to delivering customer experiences that reflect the diverse needs of our communities.
Accessibility for our customers
At believe housing, we understand that a ‘one size fits all’ approach to how we deliver services can never work with customers with different needs living across 18,000 homes.
Our ‘tailored customer service offer’ allows you to select small changes to how we engage with you, to make dealing with us as easy as possible.
services we offer;
For customers with a mobility issue, who might take a bit longer to get to the door when we call, we can make a note on our system to make sure that we allow extra time when we visit you at home.
Keeping your data and personal information safe is a non-negotiable as your landlord. However, we also understand that due to individual circumstances, some customers may prefer to have someone else, like a relative, friend or other third party, act on their behalf. This could be for all things relating to your tenancy or just certain aspects like your housing application or rent account. It’s really up to you and be for a short or extended period of time; whatever you feel comfortable with to make managing your tenancy easier. If you require a third party to act on your behalf, you will need to complete a Permission to Discuss form. Please contact our Customer Hub if you need a form to complete.
You can let us know how you would like to be contacted, be that by email, telephone, text or letter.
Using our website in a way that suits your needs
The ReciteMe tool allows you to alter the format of our website to suit your needs. This includes different languages, changing colour contrasts and font sizes, providing easy read formats, and transcribing pages into audio format. You can access ReciteMe by selecting ‘accessibility tools’ at the top of each page; and more information on how to use the toolbar can be found in this short video.