Aids and Adaptations
Our housing association disabled adaptations service supports our customers and other permanent members of the household to live independently in their home.
Housing Adaptations to Support Independent Living and Safety
By providing our disabled adaptations and aids service, we are committed to doing everything reasonably possible to ensure tenants and other permanent members of the household are adequately housed and to enable them to live independently in their own homes for as long as possible.
Minor adaptations to improve your safety and independence and meet your long-term needs from your landlord may include grabrails next to your bath or toilet or a handrail next to your steps or stairs.
Full Occupational Therapist assessments are undertaken by Durham County Council.
what you can expect from us and what we can expect from you
- provide a service that supports our tenants and other permanent members of the household to live independently in their homes and ensure safety in the home
- ensure that we make best use of our existing housing stock
- ensure tenants and other permanent members of the household are aware of all the options open to them when accessing our housing association disabled adaptations and aids service
- provide a decision-making process to deliver a cost-effective and accessible aids and adaptations service
- where tenants wish to appeal against a decision, not to proceed with adaptations; ensure there is an appropriate appeals procedure in place.
- let us know if you are experiencing difficulties living in your home
- advise us of any repair and maintenance requirements on aids and adaptations equipment that we have installed.
If you’d like to find out more about the aids and adaptations we can offer, please get in touch with us today on 0300 1311 999 and our team can talk you through the different options.