repairs and maintenance

How to report a repair

Our Customer App

Recent changes to government safety advice on the coronavirus pandemic means that we can once again provide outdoor repairs to homes.  Repair work including paving, roofing, external brickwork and external doors can be booked using our customer app. 

If you’re new to our customer app, downloading it is free and enables you to access a wide range of services at a time and place that is convenient for you. You can download the app on the App Store or Google Play

You can also report a repair using our online form or by calling 0300 1311 999.

Emergency repairs

An emergency repair would be an issue that poses a threat to your health, safety or security.

Please note: you must not abuse this essential service, which is for genuine emergency repairs only. In doing so, you may delay response to a genuine emergency and place other people at risk. Anyone found to have abused the service may be required to pay a call-out charge.

Ask for identification

All of our employees and contractors carry identification cards. External agencies carry a letter of authorisation issued by us. Always ask to see some form of identification before you let anyone into your home.