repairs and maintenance

How to report a repair

The publication of the national ‘road map’ to easing coronavirus restrictions is allowing us to gradually reintroduce non-essential services.  All the latest advice and guidance on the use of personal protective equipment (PPE) will still be maintained to ensure safety of customers and staff.

Our Customer App

The easiest way to book new appointments for non-essential repairs are using our customer app. 

You can download the app on the App Store or Google Play  To log in you will need your tenancy number, your date of birth, a valid email address and contact telephone number.

Your tenancy number can be found on rent statements and letters we’ve sent you.

You can also report a repair using our online form or by calling 0300 1311 999.

Emergency repairs

An emergency repair would be an issue that poses a threat to your health, safety or security.

Please note: you must not abuse this essential service, which is for genuine emergency repairs only. In doing so, you may delay response to a genuine emergency and place other people at risk. Anyone found to have abused the service may be required to pay a call-out charge.

Ask for identification

All of our employees and contractors carry identification cards. External agencies carry a letter of authorisation issued by us. Always ask to see some form of identification before you let anyone into your home.