repairs and maintenance
We are currently offering a full repairs service after resolving issues caused by isolation of staff.
A small number of appointments may still take slightly longer to complete due to materials shortages that are impacting all sectors. The most likely to be affected are bricklaying, fencing, joinery and plastering. We are working closely with suppliers to minimise any disruption.
All believe housing staff continue to have full access to personal protective equipment to minimise coronavirus related risks and the safety of customers remains our number one priority. Any staff needing access to homes will continue to check-in with customers before they arrive to talk through concerns and make sure that nobody has coronavirus, is suffering from symptoms, or isolating.
To report an repair please call 0300 1311 999 or use our customer portal.
Ask for identification
All of our employees and contractors carry identification cards. External agencies carry a letter of authorisation issued by us. Always ask to see some form of identification before you let anyone into your home.