repairs and maintenance
Due to the recent storms in the region, we’re experiencing a high volume of repair requests.
If you have an emergency repair which puts the health, safety or security of properties or people at immediate risk – please call us on 0300 1311 999.
All non- emergency repairs can be reported on our app or online portal. If it is safe to do so, please try and email a photo of any damage to email@example.com
Please bear with us as we work through the back log of repairs, we will be in touch with an appointment as soon as possible.
- Northern Powergrid have a map to show up to date information on power cuts which you can check by clicking here
- If your home is without power, please call Northern Powergrid on 105.
- For further support on what to do during a power cut please click here
- The Met Office offers some useful advice about securing your home during adverse weather conditions which can be found here.
All believe housing staff continue to have full access to personal protective equipment to minimise coronavirus related risks and the safety of customers remains our number one priority. Any staff needing access to homes will continue to check-in with customers before they arrive to talk through concerns and make sure that nobody has coronavirus, is suffering from symptoms, or isolating.
Ask for identification
All of our employees and contractors carry identification cards. External agencies carry a letter of authorisation issued by us. Always ask to see some form of identification before you let anyone into your home.