repairs and maintenance

How to report a repair

You can report a repair by calling 0300 1311 999 or online.

Emergency repairs

An emergency repair would be an issue that poses a threat to your health, safety or security.

Please note: you must not abuse this essential service, which is for genuine emergency repairs only. In doing so, you may delay response to a genuine emergency and place other people at risk. Anyone found to have abused the service may be required to pay a call-out charge.

Ask for identification

All of our employees and contractors carry identification cards. External agencies carry a letter of authorisation issued by us. Always ask to see some form of identification before you let anyone into your home.