repairs and maintenance

How to report a repair

essential work prioritised during lockdown

To ensure the safety of our customers and colleagues, we will only be handling essential repairs requests until further notice.

To report an essential repair please call 0300 1311 999.

Emergency repairs

An emergency repair would be an issue that poses a threat to your health, safety or security.

Please note: you must not abuse this essential service, which is for genuine emergency repairs only. In doing so, you may delay response to a genuine emergency and place other people at risk. Anyone found to have abused the service may be required to pay a call-out charge.

Ask for identification

All of our employees and contractors carry identification cards. External agencies carry a letter of authorisation issued by us. Always ask to see some form of identification before you let anyone into your home.