safety in your home

There is nothing more important than the safety of you and your family.

Here at believe housing, we are committed to providing a safe environment for our tenants to live. However, we need your help.

As highlighted in our tenancy agreements, tenants have a responsibility to report any hazards or defects that are discovered around the home. Such hazards or defects could result in accidents involving you, your family or visitors to your home.

 

Reporting Hazards in and Around your Home

It is important that if you discover a hazard or a defect either inside or outside your home, you report it immediately by calling 0300 1311 999 or getting in touch online. We will then arrange to make safe or repair the hazard or defect as soon as possible.

Some examples of hazards or defects inside your home include:
  • loose plug sockets or light switches
  • damage to walls and ceilings
  • leaks
  • loose fireplace mantels
  • insecure floorboards
  • loose or missing stair handrails
  • damaged or loose stair treads
  • gas or electrical faults
Some examples of hazards or defects outside your home include:
  • deteriorated tarmac or concrete paths
  • cracks on footpaths exposing a trip hazard
  • defects on steps
  • loose handrails
  • damaged or missing manhole covers
  • insecure drain pipes or roof slates
  • damaged walls and damaged fencing

Section 20 of your tenancy agreement highlights further requirements in relation to maintaining a safe home and not introducing any hazards that could be a danger to you or your family.

Below you can find information on some key areas that will help to minimise the risks around your home:

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