coronavirus: your frequently asked questions
Doing the right thing for our customers remains our priority here at believe housing, as we work through this ever-changing situation. Please visit our coronavirus (Covid-19) page for more information about the measures we are taking minimise the spread of the virus.
Please click on the questions below to view the answers.
Can I let believe housing staff into my house to carry out repairs after the national restrictions come into place?
Will coronavirus impact the services believe housing can deliver?
Will believe housing carry on booking in and completing repairs during the coronavirus outbreak?
I am due a gas service soon, will you still make the appointment?
Can I still report defects, and will these still be actioned?
Will your housing officers still visit my home?
Will your housing teams still be working in their areas?
Will complaints and anti-social behaviour cases still be investigated?
I live in a housing plus scheme, will believe housing staff support the facilities?
I am due to move into a believe housing home soon, will it still go ahead?
Can I still view a property I have successfully bid on?
I have applied for a home through Durham Key Options. Will my application be slowed down?
Can I still terminate my tenancy?
What special precautions are you asking believe housing people to take in terms of personal hygiene when they visit my home?
Paying my rent
Can I still call believe housing to pay my rent and for other enquiries?
Can I still pay my rent by cheque?
What will believe housing do if I have difficulty paying my rent because my income is reduced due to the impact of the coronavirus?
Should I tell believe housing if anyone in my household is displaying symptoms, self-isolating or has tested positive for coronavirus?
If anyone in my household is displaying symptoms, self-isolating or has tested positive for coronavirus, will you still visit my home or carry out repairs?
I have an underlying health condition that makes me vulnerable to coronavirus – what do I do?
I don’t want to sign a touch pad confirming the work that has been carried out. Is there a way to avoid this?
I’ve developed the symptoms or have had the virus confirmed and one of your employees was in contact with me recently.
I want to be moved – a neighbour is self-isolating and I am worried they are not self-isolating and are outside, what will you do?
I am self-isolating – can you help bring things to my home?
How do I contact believe housing during the coronavirus outbreak?
We appreciate that there may be questions we haven’t covered and if that’s the case then please get in touch and let us know.
As new information about coronavirus becomes available we’ll continue to update our coronavirus (Covid-19) page, so please and keep checking back.
This page was last updated on Wednesday, 6 January 2021.