Coronavirus: your frequently asked questions | believe housing

Tuesday, 27 July

coronavirus update

The latest changes in coronavirus restrictions have created new challenges for our repairs service, with more than 10% of our frontline staff being asked to isolate.

We’ve made some temporary changes to services and from Tuesday, 20 July, we will only be handling essential repairs requests until further notice.

We apologise for any inconvenience this may cause.

These changes will be reviewed weekly and a full repairs service will be resumed as soon as possible.

more info

coronavirus: your frequently asked questions

Doing the right thing for our customers remains our priority here at believe housing, as we work through this ever-changing situation. Please visit our coronavirus (Covid-19) page for more information about the measures we are taking minimise the spread of the virus.

Please click on the questions below to view the answers.

national restrictions

our services


moving home


Precautionary measures


Paying my rent 


Your health


General information


We appreciate that there may be questions we haven’t covered and if that’s the case then please get in touch and let us know. 

As new information about coronavirus becomes available we’ll continue to update our coronavirus (Covid-19) page, so please and keep checking back.

This page was last updated on Wednesday, 24 February 2021,

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