Coronavirus: your frequently asked questions | believe housing

coronavirus: your frequently asked questions

update: friday, 18 september 2020

Director of Transformation and Culture at believe housing, Julie Brayson, said: “We share the concern regionally about the increasing cases of coronavirus and would urge our customers to read the latest guidance introduced in most of the north east. Safety of our customers and staff remains our number one priority.

“The latest changes do not significantly impact the services that we deliver at this stage. Guidance on the importance of gas safety checks or access to properties for repairs, for example, have not been altered. We’ll continue to ensure that all necessary precautions are taken, but we’re asking customers to work with us to ensure that this vital work can still be carried out safely and efficiently.

“At the same time, we’ll continue to improve access to digital services like our customer app and home viewings by video call, to minimise the need for face to face contact where we can.”

For the latest information on guidance in your area, visit your local authority website:

We recognise that these are unprecedented and worrying times for everyone and we want to take the time to answer some of the questions you may have.

Doing the right thing for our customers remains our priority here at believe housing, as we work through this ever-changing situation. Please visit our coronavirus (Covid-19) page for more information about the measures we are taking minimise the spread of the virus.

Please click on the questions below to view the answers.

local restrictions


our services


moving home


Precautionary measures


Paying my rent 


Your health


General information


We appreciate that there may be questions we haven’t covered and if that’s the case then please get in touch and let us know. 

As new information about coronavirus becomes available we’ll continue to update our coronavirus (Covid-19) page, so please and keep checking back.

This page was last updated on Friday, 18 September 2020.

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