coronavirus: your frequently asked questions
We recognise that these are unprecedented and worrying times for everyone and we want to take the time to answer some of the questions you may have.
Doing the right thing for our customers remains our priority here at believe housing, as we work through this ever-changing situation. Please visit our coronavirus (Covid-19) page for more information about the measures we are taking minimise the spread of the virus.
Please click on the questions below to view the answers.
Will coronavirus impact the services believe housing can deliver?
Will believe housing carry on booking in and completing repairs during the coronavirus outbreak?
how do I download the customer app
Will your housing officers still visit my home?
Will your housing teams still be working in their areas?
I am due a gas service soon, will you still make the appointment?
Can I still report defects, and will these still be actioned?
I am in the process of having a new kitchen/bathroom refitted. Will work stop?
Will complaints and anti-social behaviour cases still be investigated?
I live in a sheltered scheme, will believe housing staff support the facilities?
I am due to move into a new believe housing home soon. Will it still go ahead?
Can I still view a property I have successfully bid on?
I have applied for a new home through Durham Key Options. Will my application be slowed down?
Can I still terminate my tenancy?
What special precautions are you asking believe housing people to take in terms of personal hygiene when they visit my home?
What special precautions will you be taking in your extra care or sheltered schemes, where you have older residents?
Paying my rent
Can I still call believe housing to pay my rent and for other enquiries?
Can I still pay my rent by cheque?
What will believe housing do if I have difficulty paying my rent because my income is reduced due to the impact of the coronavirus?
Should I tell believe housing if I, or a member of my household, are displaying the relevant symptoms, self-isolating or have tested positive for coronavirus?
If I, or a member of my household, are displaying relevant symptoms, self-isolating or have tested positive for coronavirus will you still visit my home or do a repair to my home?
I have an underlying health condition that makes me vulnerable to coronavirus – what do I do?
I don’t want to sign a touch pad confirming the work that has been carried out. Is there a way to avoid this?
I’ve developed the symptoms or have had the virus confirmed and one of your employees was in contact with me recently.
I want to be moved – a neighbour is self-isolating, and I am worried. They are not self-isolating and are outside, what will you do?
I am self-isolating – can you help bring things to my home?
How do I contact believe housing during the coronavirus outbreak?
We appreciate that there may be questions we haven’t covered and if that’s the case then please get in touch and let us know.
As new information about coronavirus becomes available we’ll continue to update our coronavirus (Covid-19) page, so please and keep checking back.
This page was last updated on Tuesday, 11 August 2020.