financial wellbeing outcomes and satisfaction survey | believe housing

Tuesday, 27 July

coronavirus update

The latest changes in coronavirus restrictions have created new challenges for our repairs service, with more than 10% of our frontline staff being asked to isolate.

We’ve made some temporary changes to services and from Tuesday, 20 July, we will only be handling essential repairs requests until further notice.

We apologise for any inconvenience this may cause.

These changes will be reviewed weekly and a full repairs service will be resumed as soon as possible.

more info

financial wellbeing outcomes and satisfaction survey


tenancy reference

service provider(s) that helped you (please tick all that apply):

believe housingChristians Against PovertyCitizens AdviceEast Durham PartnershipNE First Credit UnionStepChangeOther (please indicate)

other service provider (if applicable)

please answer the following questions regarding the service you received from believe housing’s Money Matters Team.

overall how satisfied are you with the services you received?

Very satisfiedSatisfiedNeitherDissatisfiedVery dissatisfied

on a scale of 0 to 10, how easy were the team to work with?

(0 = lowest / 10 = highest)


on a scale of 0 to 10, how likely are you to recommend this service to others?

(0 = lowest / 10 = highest)


please tell us about the difference the service has made to you

please tell us about any actions or changes you have made as a result of the service

  • name

  • date (dd/mm/yyyy)

Authorised and regulated by the Financial Conduct Authority. Registered no. 837101

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