winter warmers: what to do if your electricity goes off | believe housing

Friday, 17 September

coronavirus update

Our customer portal is currently experiencing some unexpected issues. All other contact methods are available as normal.

We will be offering a full repairs service from Monday, September 20.

Temporary changes were put in place due to changing coronavirus restrictions.

Please be aware that a small number of appointments may still take slightly longer to complete due to materials shortages that are impacting all sectors.


more info

winter warmers: what to do if your electricity goes off

If you find yourself without any electric or power this winter, here’s our Repairs Team with a few tips.

  1. Check your consumer unit (the fuse box)
  2. If any switches have tripped to the ‘off’ position, put them back to ‘on’.
  3. If the switch will not reset, you may have a faulty appliance or wiring to check. Contact our repairs service for further advice.
  4. While the supply is off, switch off any electric fires or heaters, and avoid opening freezer doors.
  5. If all house and external street lights are off call Northern Powergrid on 0800 66 88 77. Under normal weather conditions, supplies are usually restored within three hours.
  6. If smoke or sparks are coming from sockets or switches, turn off the electricity at the consumer unit and report it to our repairs service.

And remember, for more winter warmers top tips follow us on Facebook and Twitter using the hashtag #winterwarmers

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