winter warmers: what to do if your heating is not working

If your heating is not working, ask yourself:

• Is the electricity supply on?
• Is the timer set properly?
• Is the thermostat turned up high enough?

Our repairs team have a few simple checks you can carry out on your boiler to resolve any issues.

If your system is still not working, contact our repairs service; and in the meantime:

• Close all internal doors to minimise heat loss and movement of warm air around the home
• Draw your curtains and blinds
• Wear extra clothing
• Have plenty hot meals and drinks
• Be a good neighbour and check on the elderly and vulnerable.

And remember, for more winter warmers top tips follow us on Facebook and Twitter using the hashtag #winterwarmers