Housing Assistant

We’re on the lookout for a Housing Assistant to join the believe housing team on a 9-month fixed term basis to cover maternity leave.

This is an exciting opportunity if you want to make a real difference. We believe in life without barriers. If you aren’t sure you meet 100% of the criteria but think you would be great in this role, don’t let that stop you; we would love to hear from you. We’re interested in your skills, knowledge and experience, as well as your personal values. We’re committed to supporting everyone here at believe housing and being an inclusive organisation.

Although this role is advertised as full-time, we will consider part-time, job share and alternative working pattern proposals where possible.

We’re a family-friendly, flexible employer, and we encourage everyone to ‘work the believe way’. For us, this means keeping things simple, doing more of what matters, and removing tasks and processes that don’t add value.

Where and when you work is flexible depending on the demands of your role, our customers’ needs and your individual work preference (as agreed with your manager).

Our offices are based in Seaham and Bishop Auckland and although we work flexibly, it is envisaged that this role will require both an offsite and onsite presence as per business need when required.

about the role

The Housing Assistant will provide comprehensive administration support to teams within the Housing Operations Directorate working within Neighbourhoods, Estates, Lettings, Safer Neighbourhoods or Tenancy Sustainment.

The successful candidate will:

• Provide information, general advice and support to customers and your team in relation to all aspects of the Housing Operations Directorate.
• Input data and maintain accurate records as required.
• Develop good working relationships with customers, other departments of believe housing and its partners to enhance service delivery.
• Collect performance data and assist in the production of performance and information reports.

For more information, please read the full job description.

what’s on offer?

Our people are our greatest asset which is why we value you, encourage you, look after you, and empower you.

As well as a competitive salary of £25,446 – £26,717 pro-rata, some of our top benefits and rewards include:

• From our annual leave entitlement (up to 33 days pro-rata, plus four volunteering days per year) and competitive pension scheme, to our flexible ‘working the believe way’ patterns that put your wellbeing front and centre, there’s really a lot on offer.
• Our culture is second to none. We put our customers at the heart of everything we do, and developing our colleagues to support them is key to our success. So we’re committed to your growth, encouraging you to progress and enhance your skills in a rewarding career.

apply now

If you believe that you demonstrate our values and can bring something special to this role, then apply now. We’re looking forward to hearing from you.

Here at believe housing we are a disability confident employer, if you require any adjustments or support throughout our recruitment process, please do not hesitate to get in touch.

If you wish to find out more about this opportunity contact Stephen Lindsay Lettings Team Leader at stephen.lindsay@believehousing.co.uk

• Closing date for applications is 23.59pm on Sunday, 25 May 2025.
• All applicants must go through our website.
• Interview date to be confirmed.
• Previous applicants need not apply.