Major Repairs Manager

We’re on the lookout for a Major Repairs Manager to join the believe housing team on a permanent basis.

This role offers an opportunity to lead an established, high‑performing team responsible for delivering our approach to tackling Damp, Mould and Condensation, while ensuring full compliance with related legislation and regulations, across our 18,500 homes. The Major Repairs Manager will also work closely with our Legal Team, to make informed decisions on cases of Disrepair and, where required, representing believe housing as needed with legal matters.

The ideal candidate will have a strong understanding of relevant legislation as you will be working in a compliance‑focused area. They will bring sound technical knowledge of Damp, Mould and Condensation practices, combined with the attention to detail needed to maintain robust procedures, meet statutory and internal timeframes, and ensure repairs are accurately recorded and reported. Strong budget‑management skills are essential to balance responsive and planned works in a way that delivers value for money. The ability to communicate effectively and build strong relationships will be key to working collaboratively with internal colleagues and external stakeholders.

This is an exciting opportunity if you want to make a real difference. We believe in life without barriers. If you aren’t sure that you meet 100% of the criteria but think you would be great in this role, have a background in leadership, can learn and adapt quickly with the right work ethic, don’t let that stop you; we would love to hear from you.

We’re interested in your skills, knowledge and experience, as well as your personal values. We’re committed to supporting everyone here at believe housing and being an inclusive organisation. Although this role is advertised as full-time, we will consider part-time, job share and alternative working pattern proposals where possible.

We’re a family-friendly, flexible employer, and we encourage everyone to ‘work the believe way’. For us, this means keeping things simple, doing more of what matters, and removing tasks and processes that don’t add value.

Where and when you work is flexible depending on the demands of your role, our customers’ needs and your individual work preference (as agreed with your manager).

Our offices are based in Seaham and Bishop Auckland and although we work flexibly, it is envisaged that this role will require both an offsite and onsite presence as per business need when required.

about the role

The Major Repairs Manager will work in collaboration with the management team, ensure that Property Repairs delivers excellent customer experience including high levels of performance and productivity. Achieving great, consistent service delivery, innovation and continuous improvement whilst maximising value and bringing to life the vision and values of the organisation.

The successful candidate will:

• Provide influential dynamic leadership and management to the Major Repairs Team. This role will have overall accountability for managing the operational delivery of the Major Repairs service, including the effective management of all resources required to deliver excellent services whilst optimising performance, cost, and risk.
• Be responsible for managing all aspects of the Damp, Mould and Condensation (DMC) service ensuring all reports of damp and mould are responded to in line with policy and procedure and statutory guidelines and all remedial works are appointed, coordinated, and completed within set timescales.
• Be responsible for managing the operational delivery of our Disrepair service, working in collaboration with our legal team, contractors, and internal stakeholders.
• Ensure compliance with Health & Safety legislation and regulations ensuring that safe working practices are managed and embedded in day-to-day operations.
• Effectively manage and report information to the Property Repairs Senior Leadership Team on budgets, spend, accurate forecasting data whilst demonstrating sound financial control.

For more information, please read the full job description.

What’s on offer?

Our people are our greatest asset which is why we value you, encourage you, look after you, and empower you.

As well as a competitive salary of £60,638 per annum, we offer some top benefits and rewards.

From our annual leave entitlement (up to 33 days, plus four volunteering days per year) and competitive pension scheme, to our flexible ‘working the believe way’ patterns that put your wellbeing front and centre, there’s really a lot on offer.

Our culture is second to none. We put our customers at the heart of everything we do, and developing our colleagues to support them is key to our success. So we’re committed to your growth, encouraging you to progress and enhance your skills in a rewarding career.

Apply now

If you believe that you demonstrate our values and can bring something special to this role, then apply now. We’re looking forward to hearing from you.

Here at believe housing we are a disability confident employer, if you require any adjustments or support throughout our recruitment process, please do not hesitate to get in touch.

If you wish to find out more about this opportunity contact Mark Fort at mark.fort@believehousing.co.uk

• Closing date for applications is 11.59pm on Sunday, 22 March 2026.
• All applicants must go through our website.
• Interview date to be confirmed.