Planner

We’re on the lookout for a Planner to join the believe housing team on a 12-month fixed term basis to cover maternity leave.

We believe in life without barriers, if you think you’d be great in the role, we want to hear from you. We’re interested in your skills, experience and personal values and we’re committed to being a supportive and inclusive employer.

A flexible approach that works for you

We’re a family‑friendly organisation, and we encourage everyone to ‘work the believe way’; keeping things simple, focusing on what matters and removing unnecessary tasks.

Your working arrangements will be flexible, based on the needs of the role, our customers and your preferences (agreed with your manager). Our offices are in Seaham and Bishop Auckland, and this role will require an on-site presence for part of the week.

About the role

The Planner will ensure that the believe Property Repairs Planning Team delivers a flagship service that is great, consistent and modern to both internal and external stakeholders. Providing a high performing planning function for customers and team members and effectively using resources to maximise productivity and deliver a right first-time service whilst bringing to life the vision and values of the organisation.

Your responsibilities will include:

• Working closely with Managers, Team Leads, Coordinators and Operatives within the Property Repairs Team (Repairs, Voids, Gas, Electrical and Infrastructure) to provide a high-quality planning function.
• Working collaboratively across the organisation with Customer Services, Neighbourhoods and Asset teams to provide a consistent and joint approach, including continuous improvement of service delivery.
• Ensure Property Repairs policies, procedures and timescales relating to the scheduling of work are followed and challenge where these are not being adhered to.
• Schedule and allocate resources to maximise productivity and performance, including daily monitoring of works in and out of target, liaising with customers and team members to ensure works are completed appropriately and accurately.
• Responsible for problem solving and prioritisation of work whilst balancing customer need, risk and availability of resources.

For more information, please read the full job description

What’s on offer?

Our people are our greatest strength, and we’re committed to helping you grow, stay curious, and thrive. At believe housing, we’ve created a supportive, inclusive culture where ideas are welcomed and development is encouraged.

Our customers are at the heart of everything we do, and we know that great experiences start with empowered colleagues. That’s why we offer a comprehensive range of benefits designed to support your wellbeing, motivate you, and help you do your best work.

We offer a competitive salary of £32,135 – £33,534 per annum and:

• Up to 33 days annual leave, plus four volunteering days
• A competitive pension scheme
• Access to our healthcare scheme
• Flexible working that supports your wellbeing
• A positive, inclusive culture where growth and development are genuinely encouraged

Apply now

If you share our values and believe you can bring something special to this role, then apply now. We’d love to hear from you.

We are a Disability Confident Employer. If you need any adjustments or support throughout the recruitment process, please let us know.

If you wish to find out more about this opportunity contact David Fawcett, Electrical Team Leader at david.fawcett@believehousing.co.uk

• Closing date for applications is 11.59pm on Sunday 10 May 2026
• All applicants must go through our website.
• Interview date to be confirmed