Trainee Customer Insight Advisor

We’re on the lookout for a Trainee Customer Insight Advisor to join the believe housing team on an 18‑month fixed‑term contract, with the potential to become permanent.

This is an exciting opportunity if you want to make a real difference. We believe in life without barriers, if you think you’d be great in the role, we want to hear from you. We’re interested in your skills, knowledge and experience, as well as your personal values. We’re committed to being a supportive and inclusive organisation.

About the role

This is a fantastic opportunity where you’ll gain the skills, confidence and experience needed to build a career in customer insight, complaints handling and service improvement.

As part of our Customer Insight Team, you’ll play an important role in helping us understand what our customers are telling us — and why. You’ll learn how to listen deeply, spot patterns in feedback, and help turn real customer experiences into meaningful improvements across the organisation.

This role includes studying towards the Customer Service Specialist Level 3 Apprenticeship, giving you the opportunity to gain a nationally recognised qualification while building real‑world experience. You’ll receive structured training, on‑the‑job learning, and regular support to help you grow into a highly skilled customer service professional. Customer service specialist / Skills England

Your responsibilities will include:

• Support the delivery of an effective, customer‑focused insight service by assisting colleagues with day‑to‑day tasks.
• Shadow experienced advisors to learn how to investigate and respond to Stage 1 formal complaints.
• Assist the team in producing trend analysis, reports and insight related to complaints and customer feedback.
• Help gather information for Housing Ombudsman cases and other regulatory requirements.
• Make proactive outbound calls to our customers ensuring we ‘do the right thing’ by seeking to understand the reasons behind satisfaction scores.

For more information, please read the full job description.

What’s on offer?

Our people are our greatest asset which is why we value you, encourage you, look after you and empower you.

As well as a competitive salary of £30,959 – £32,306 per annum, we offer some top benefits and rewards.

From our annual leave entitlement (up to 33 days plus four volunteering days per year) and competitive pension scheme, to our flexible ‘working the believe way’ patters that put your wellbeing front and centre, there’s really a lot on offer.

Our culture is second to none. We put our customers at the heart of everything we do, and developing our colleagues to support them is key to our success. So we’re committed to  your growth, encouraging you to progress and enhance your skills in a rewarding career.

Apply now

If you believe that you demonstrate our values and can bring something special to this role, then apply now. We’re looking forward to hearing from you.

If you wish to find out more about this opportunity contact Katie Hunter Customer Insight Team Leader at katie.hunter@believehousing.co.uk

• Closing date for applications is 11.59pm on Sunday, 12 April 2026
• All applicants must go through our website.
• Interview date to be confirmed