Policies

On this page, you can find all our published policies and procedures, which detail how we operate and why we deliver services in the way that we do.
Find our policy documents below.

Adaptations policy

Adaptations policy

Antisocial behaviour policy

Full version

Antisocial behaviour policy

Antisocial behaviour policy

Simplified version

Antisocial behaviour policy

Asbestos Management Policy

Asbestos Management Policy

Compensation and Remedies Guidance

Compensation and Remedies Guidance

Complaints Compensation and Compliments Policy

Full version

Complaints Compensation and Compliments Policy

Complaints Compensation and Compliments Policy

Simplified version

Complaints Compensation and Compliments Policy

Complaints Handling Code Self-Assessment

Complaints Handling Code Self-Assessment

Customer Home Improvements Policy

Customer Home Improvements Policy

Damp and Mould Policy

Damp and Mould Policy

Data Protection Information Governance Framework

Data Protection Information Governance Framework

Decoration and Major Works Contribution Policy

Decoration and Major Works Contribution Policy

Defect Management Policy

Defect Management Policy

Domestic Abuse Policy

Full version

Domestic Abuse Policy

Domestic Abuse Policy

Simplified version

Domestic Abuse Policy

Durham Key Options Policy

Durham Key Options Policy

Electrical Safety Policy

Electrical Safety Policy

Fire Safety Management Policy

Fire Safety Management Policy

Fire Safety Procedures

Fire Safety Evacuation Leaflet

Fire Safety Procedures

Fire Safety Procedures

Fire Safety Evacuation Information

Fire Safety Procedures

Gas and Solid Fuel Policy

Gas and Solid Fuel Policy

Insurance Claim Form

Insurance Claim Form

Leasehold Policy

Leasehold Policy

Lettable Standard

Lettable Standard

Lettings and Allocations Policy

Lettings and Allocations Policy

Neighbourhood Quality Standard

Neighbourhood Quality Standard

Openness and Transparency Policy

Openness and Transparency Policy

Lifts and Lifting Equipment Policy

Lifts and Lifting Equipment Policy

Neighbourhood Quality Standard

Neighbourhood Quality Standard

Openness and Transparency Policy

Openness and Transparency Policy

Radon Management Policy

Radon Management Policy

Recharge Policy

Recharge Policy

Renewal and Succession Policy

Renewal and Succession Policy

Rent and Service Charge Policy

Rent and Service Charge Policy

Rent to Buy Policy

Rent to Buy Policy

Repairs and Maintenance Policy

Repairs and Maintenance Policy

Shared Ownership Policy

Shared Ownership Policy

Targeted Letting Policy – New Build

Targeted Letting Policy – New Build

Tenancy Management Policy

Tenancy Management Policy

Tenancy Policy

Tenancy Policy

Tree Policy

Tree Policy

Unreasonable Complainant Behaviour Policy

Unreasonable Complainant Behaviour Policy

Vulnerability Policy

Vulnerability Policy

Water Management Policy

Water Management Policy

Whistleblowing Policy

Whistleblowing Policy