Policies
On this page, you can find all our published policies, which detail how we operate and why we deliver services in the way that we do.
- Adaptations Policy
- Antisocial Behaviour Policy – full version
- Antisocial Behaviour Policy – simplified version
- Asbestos Management Policy
- Asset Investment Policy
- Compensation and Remedies Guidance
- Complaints, Compensation and Compliments Policy – full version
- Complaints, Compensation and Compliments Policy – simplified version
- Customer Home Improvements Policy
- Damp and Mould Policy
- Data Protection Information Governance Framework
- Decoration and Major Works Contribution Policy
- Defect Management Policy
- Domestic Abuse Policy – full version
- Domestic Abuse Policy – simplified version
- Durham Key Options Policy
- Electrical Safety Policy
- Fire Safety Management Policy
- Gas and Solid Fuel Policy
- Leasehold Policy
- Lettable Standard
- Lettings and Allocations Policy
- Lifts and Lifting Equipment Policy
- Openness and Transparency Policy
- Radon Management Policy
- Recharge Policy
- Renewal and Succession Policy
- Rent and Service Charge Policy
- Rent to Buy Policy
- Repairs and Maintenance Policy
- Shared Ownership Policy
- Social Tenant Access to Information Requirements
- Targeted Letting Policy – New Build
- Targeted Letting Policy – New Build – DKO
- Tenancy Management Policy
- Tenancy Policy
- Tree Policy
- Unreasonable Complainant Behaviour Policy
- Vulnerability Policy
- Water Management Policy
- Whistleblowing Policy