News | December 2025
repairs policy updated to focus on customers’ needs
Based on customer feedback, we have updated our repairs policy to better reflect what matters most to customers.
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Storm Éowyn - latest update
Storm Éowyn is well underway and bringing strong winds to the region.
Durham Police are reporting a high volume of calls for fallen trees, power lines and phone lines. These calls should not be made to 999 or 101, unless there is an emergency such as a road traffic collision.
Who to contact
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To report a fallen tree in County Durham please call 03000 26 0000.
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If you lose power visit www.northernpowergrid.com – a map showing updated information on current power cuts is available at https://www.northernpowergrid.com/power-cuts
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If someone is without power and is vulnerable, call 105. Additional contact numbers are available for residents with a hearing or speech impairment. Full details are available at https://www.northernpowergrid.com/contact
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For information on any service disruption and road closures, please visit https://www.durham.gov.uk/article/18141/Disruption-to-services-due-to-weather-24-January-2025 in County Durham.
Several people are indoors working together to pack food items. A table in the foreground holds canned goods and jars, while large cardboard boxes are being filled in the background. The setting appears to be a community or charity event in a well-lit room
News | December 2025
festive team spirit shines at believe housing’s charity drive
Housing association colleagues came together for a hands-on volunteering session that will help people in need this Christmas.
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A lady and young girl sitting in a room, looking attentively to the left. In the background is a projection showing buildings. The younger person is holding an object in their hands.
News | December 2025
bringing christmas magic to communities
Young people team up with drama group to bring Christmas magic to communities, with support from believe housing.
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News | December 2025
No child left on the sidelines – North East partners kick off landmark sports campaign
A new campaign has been launched to raise funds to provide sporting opportunities for children across the region.
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