Property Repairs Data Coordinator

We’re on the lookout for a Property Repairs Data Coordinator to join the believe housing team on a 12-month fixed term basis.

This is an exciting opportunity if you want to make a real difference. We believe in life without barriers. If you aren’t sure you meet 100% of the criteria but think you would be great in this role, don’t let that stop you; we would love to hear from you. We’re interested in your skills, knowledge and experience, as well as your personal values. We’re committed to supporting everyone here at believe housing and being an inclusive organisation.

Although this role is advertised as full-time, we will consider part-time, job share and alternative working pattern proposals where possible.

We’re a family-friendly, flexible employer, and we encourage everyone to ‘work the believe way’. For us, this means keeping things simple, doing more of what matters, and removing tasks and processes that don’t add value.

Where and when you work is flexible depending on the demands of your role, our customers’ needs and your individual work preference (as agreed with your manager).

Our offices are based in Seaham and Bishop Auckland and although we work flexibly, it is envisaged that this role will require both an offsite and onsite presence as per business need when required.

about the role

The Property Repairs Data Coordinator will ensure that the Property Repairs Support Team delivers a flagship service that is great, consistent and modern to both internal and external stakeholders. Providing a high performing support function for customers and team members and effectively maintaining and keeping accurate records whilst bringing to life the vision and values of the organisation.

The Data Coordinator will play a key role in developing and delivering a first class, responsive service that supports internal teams by providing data that will shape and influence service delivery across Property Repairs.

The successful candidate will:

• Develop, understand and support data analysis to provide clear, effective support and recommendations based on findings and trend data which influence service delivery and decision making within the organisation.
• Work closely with the performance and data intelligence analyst to produce reports, metrics and analytical data to colleagues within property repairs to help inform service delivery.
• Develop great relationships including holding regular information gathering sessions with service areas to understand service delivery, aspirations for satisfaction and ensure analysed data meets service needs.
• Ensure that timely and meaningful, user friendly, performance and monitoring analysis and data is given to commissioning service areas in an impactful and innovative reporting format that meets needs and business requirements.
• Understand and deliver outputs to ensure business metrics, operational KPIs and targets are achieved.

For more information, please read the full job description.

what’s on offer?

Our people are our greatest asset which is why we value you, encourage you, look after you, and empower you.

As well as a competitive salary of £30,959 – £32,306 per annum, some of our top benefits and rewards include:

From our annual leave entitlement (up to 33 days pro-rata, plus four volunteering days per year) and competitive pension scheme, to our flexible ‘working the believe way’ patterns that put your wellbeing front and centre, there’s really a lot on offer.

Our culture is second to none. We put our customers at the heart of everything we do, and developing our colleagues to support them is key to our success. So we’re committed to your growth, encouraging you to progress and enhance your skills in a rewarding career.

apply now

If you believe that you demonstrate our values and can bring something special to this role, then apply now. We’re looking forward to hearing from you.

Here at believe housing we are a disability confident employer, if you require any adjustments or support throughout our recruitment process, please do not hesitate to get in touch.

If you wish to find out more about this opportunity contact Rebecca Warr Property Repairs Services Manager at rebecca.warr@believehousing.co.uk

• Closing date for applications is 23.59pm Wednesday, 20 August 2025.
• All applicants must go through our website.
• Interview date to be confirmed.